Content posted in November 2011
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Citibank Searches for the Ultimate Customer Experience
Tracey Weber, Citibank's head of Internet and mobile banking for North America consumer banking, says the look and feel of Citi's new online banking website are just as important as its underlying functionality.
Fundtech and BankServ Complete Merger
SasS banking provider BankServ's majority shareholder, GTCR, has purchased payments software company Fundtech for $23.33 per share to create a company focused on several aspects of transaction banking.
MasterCard Rolls Out Prepaid Contactless Wristwatch in U.K.
The product, called Watch2pay, will be enabled with MasterCard's PayPass contactless technology.
U.S. Bank Upgrades Wholesale Lockbox Platform
The image-based solution is helping the bank's business and government customers move toward electronic payment processing.
JPMorgan Chase Remains Largest Bank in U.S.
SNL Financial data ranks the top 50 banks by asset size.
Seizing the Mobile Banking Opportunity
To harness its full potential, banks must look at mobile banking as a channel in and of itself rather than as an extension of online banking, according to InfoSys's Kiran Kalmadi and Raghavendra Shenoy.
Mobile Shopping Booms on Black Friday
PayPal reports that it saw a six-fold increase in global mobile payment volume on Black Friday 2011 compared to the previous year.
What Is Barney Frank's Legacy?
Barney Frank, the co-author of the Dodd-Frank legislation and advocate of tougher bank regulation, is expected to announce he will not seek reelection to Congress in 2012; he will leave mixed legacy for the financial services industry.
Inside the Citibank.com Redesign
Citibank recently reintroduced its online banking website with a brand-new look, feel and set of functionalities. Here's a closer look at the new citibank.com.
Chase and British Airways Release EMV Visa Card
The companies are offering a co-branded British Airways Visa card that features EMV chip-with-signature technology.
Regions Financial Works to Meet Users' Expectations for Online Banking
To ensure that its e-banking offerings perform as expected, Regions Financial Corp. taps Compuware's user experience testing solution.
Clear2Pay, VocaLink Partner on Payments Solution
The solution will enable FIs to offer their customers end-to-end, inter-bank, real-time payments.
Former FIS Executive Joins Fiserv Card Services Division
Bruce Hopkins has been named general manager of processing solutions for Fiserv's card services division.
Capco, Commerzbank Launch IT Efficiency Study
The project is designed to enable better management of IT complexity by CIOs.
Mobile RDC Expected to Grow Greatly in 2012
A Celent report predicts that multiple initiatives will be announced in the coming months.
Security Checklist: 10 Ways to Avoid Data Loss
While most banks would benefit from tailoring a plan to meet their particular security needs, there are also basic steps that any bank can take to improve data risk management.
CommonWealth Bank of Australia Replaces ATM Network
The bank will replace its 4,100 machines designed to read mag-stripe cards with EMV-enabled machines.
Unified Information Access Can Offer A Competitive Advantage
Banks can use UIA to aggregate, connect and distribute information to targeted processes and audiences across many channels.
Visa Rolls Out Prepaid Mobile Payments Product for the Underbanked
The card scheme says that the offering is targeted to customers in developing countries in Africa, Asia and Latin America.
Yodlee and Open Solutions Bring PFM to Credit Unions and Community Banks
The two companies have partnered to integrate Yodlee personal finance management tools with the Open Solutions DNAweb online banking platform.
Google Merging E-Payments Service into Wallet
The company says its Checkout offering will become a part of Google Wallet.
Visa Opens Developer Center, Offers Access to Digital Wallet
Visa aims to help simplify and speed up the deployment of its payment innovations such as its forthcoming V.me digital wallet by giving developers access to programming and development tools via a new website.
Fiserv's Tweddle Elected President of Association for financial Technology
The group is an association comprised of tech companies that serve the financial services industry.
Consumer Financial Protection Bureau Names CIO
Consumer Financial Protection Bureau names CIO, among eight experts named to key senior leadership positions, including Chief of Staff and CFO, at CFPB.
Banks Still Building Business Case for Mobile Banking
A recent Forrester report reveals that banks still have high expectations of the mobile channel despite admitting to a somewhat hasty start with it.
M-Via Launches Mobile Payment Service for the Underbanked
The Boom service is designed to replace wire transfers as a more cost-effective way for migrant workers to send money.
Report Says JPMorgan Chase Offers Best Mobile Banking Solution
Javelin's 2011 Mobile Banking Financial Institution Scorecard also says that since the tablet will be soon be a game-changer, banks must ramp up their tablet-specific offerings.
Social Media "Not Just a Shiny Tool" at Wells Fargo
The bank is piloting a variety of internal social networking technologies and emphasizing business-use-cases.
Between Rocks and Hard Places: The Revenue Dilemma Facing Banks
Banks' sources of revenue have changed, and they have to shift from an environment dominated by products, transactions, departments and short-term profit, to one driven by customers, customer experience, enterprise-level information, and delivering value-added information through integrated channels.
Ally Bank Surveys Customer on Bank Fees
The recent survey asked customers what they consider the least acceptable bank fees, whether they know what they're currently paying in fees and what they really want out of their banks.
Mo' Money, Mo' Problems for Credit Unions?
With an influx of new customers due to consumer angst with big banks also comes a new set of concerns.
Banks Lagging Behind in Social Media Strategy
A survey released by a U.K. communications consultancy indicates that banks place higher importance on traditional media.
ABIL Could be the iPad of ATMs
The sleekly designed ABIL ATM from Madrid, Spain-based BBVA, recently on display at MoMA in New York, is beginning to change the way customers experience ATMs.
Survey: Bank Transfer Day Nets 40,000 New Customers for Credit Unions
A credit union association says the Nov. 5 event also brought $80 million in new savings account funds.
Bank of America Merrill Lynch to Offer EMV Cards to U.S. Customers
Beginning in the first quarter of 2012, the bank will offer chip-and-PIN credit cards to U.S. corporate customers who travel abroad.
High-Performing Banks Invest in IT: Report
An Aite Group survey finds that financial institutions that continue to invest in IT, even during lean years, reap benefits.
Intuit, AT&T Partner on Mobile Payments
The vendor's GoPayment credit card reader and related app are designed to allow small merchants to accept mobile payments.
Bank of America Merrill Lynch Adds New Online Corporate Banking Apps
The bank introduced three new applications to boost its global treasury management and online banking platform, CashPro Online.
PCI Compliance Still an Issue Among Small Merchants, Survey Says
A report issued by two security services vendors finds that there is a gap between how small- and medium-sized businesses approach PCI standards.
Bank Transfer Day is Here
While the much-publicized event has garnered a lot of press, will it lead to a mass exodus from big banks to credit unions?
Gemalto Tackles ACH, Wire Transfer Fraud
Its new Ezio Plug & Sign product is designed to provide a secure web browser for online banking.
Huntington Rolls Out iPad App
The announcement is part of the bank's efforts to be more digitally accessible.
FIS Adds Discover to Card Processing Capabilities
The agreement will add to the 70 million credit cards FIS already processes globally.
SaveUp Flips Traditional Banking Rewards Model
The new savings rewards program is partnering with financial institutions such as Bank of the West to offer consumers incentives for reducing debt and increasing assets.
M&T Bank Unveils New Anti-Skimming Device
Blocker is designed to deter would-be criminals from tampering with ATMs.
Bank of America Should Have Kept Debit Card Fee
Just because the criticism against the $5 fee was loud and angry, it doesn't mean it was right.
Moving Past Customer Discontent Over Debit Card Fees
Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while maintaining customer relations.
The State of EMV
Following Visa's push for the adoption of EMV in the U.S., bankers are debating whether the standard will emerge from the mix of innovations in the payment space as the next widely adopted domestic payment solution.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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