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News & Commentary
Content posted in March 2014
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Capital One Delivers 85% Of Software Through Agile
News  |  3/31/2014
Agile software development methods have reduced delivery times to three to six months while cutting costs significantly.
Report: IT Spending in Retail Banking Will Reach $152.5 Billion By 2018
News  |  3/31/2014
Back-end investment for compliance and investment in digital channels will drive strong growth in IT spending among North American banks, according to Ovum.
UK Banks Plan Big Investment in IT: Report
News  |  3/31/2014
A survey of UK financial services firms finds that IT spending is expected to grow rapidly over the next 12 months.
Optimizing the Mobile Workforce of the Future
News  |  3/28/2014
Massachusetts-based Needham Bank is going paperless and mobilizing its workforce with secure content sharing across employee mobile devices.
Banks Falling Behind Pace of Innovation in Mobile Apps
News  |  3/28/2014
A new survey by CSC and Finextra found that many banks struggle to quickly release new mobile apps, citing competition for internal IT resources.
Retaining Part-Time Tellers: Five Tips for Keeping them Happy and Motivated
Commentary  |  3/28/2014
The ability to retain good part-timers can be difficult; here are some suggestions to increase their retention.
The Real-Time Payments Revolution
Commentary  |  3/28/2014
Where does the U.S. market stand in this picture?
Do Organizations of the Future Really Need a Chief Digital Officer?
Commentary  |  3/27/2014
Charging a single person with executing a digital strategy for the future could be a step in the wrong direction.
U.S. Bank Names Head of Virtual Banking
News  |  3/27/2014
Gareth Gaston was appointed to fill this newly created position at the bank.
The Path to Customer Centricity Through the Cloud
Commentary  |  3/26/2014
Banks can position themselves better for a customer-centric model by by leveraging the cloud to simplify their IT environments.
Citi Names New Digital, Client Experience Head
News  |  3/26/2014
Heather Cox will be responsible for implementing the strategy and execution of a common client experience and leading digital, marketing and decision management for the bank's global consumer banking unit.
The Push for Innovative Business Payment Strategies
Commentary  |  3/25/2014
Commercial clients are clamoring for better, faster ways to make and receive payments.
Report: Technology Will Be the Biggest Driver of Change in Banking
News  |  3/25/2014
Banks don’t feel confident about their ability to innovate, even though they say technology and innovation will be the biggest success factor in the future.
Regions, Credit Unions and USAA Sit Atop Customer Experience Rankings
News  |  3/24/2014
The banking and credit card issuer industries both saw significant improvements over last year in the Temkin customer experience ratings.
Will Banks Wake Up to the Competitive Threat of Bitcoin?
Commentary  |  3/24/2014
Banks can help prevent disintermediation by digital currencies by providing faster payments.
Banks Offloading DR to the Cloud
News  |  3/21/2014
Institutions such as Highland Bank are cost-effectively improving business continuity by adopting Disaster-Recovery-as-a-Service solutions.
Fighting the $3.5 Trillion Fraud Problem
News  |  3/20/2014
IBM launches new software and consulting services to help organizations use big data and analytics to reduce the costs of fraud and financial crime.
Branch Banking: Change the Mindset from 'Survive' to 'Thrive'
Commentary  |  3/20/2014
In the first article of our four-part series we explore why branches still matter in a world dominated by mobile devices.
Revisiting the Health Savings Account Opportunity
Commentary  |  3/20/2014
With market forces likely to drive significant HSA growth, financial institutions must refine their strategies and solutions to capitalize on the revenue potential of these tax-advantaged accounts.
The Changing Look of Banking IT Leadership
Commentary  |  3/20/2014
As the Anita Borg Institute awards Bank of America its 2014 Top Company for Women in Computing award, it's worth noting that Bank Systems & Technology's Elite 8 Awards also reflect the changing dynamics in banking IT leadership. Nominations for 2014 honorees are underway.
Q&A: Bank of America’s Marc Warshawsky on the Future of Mobile
News  |  3/18/2014
Bank of America’s Marc Warshawsky talks about mobile adoption and what could be the next big thing in mobile banking.
Banks Are Boring on Social Media
News  |  3/18/2014
A report from Carlisle & Gallagher Consulting Group polled consumers on their experience with financial institutions on social media.
How Consumer Mobile Apps Benefit From Business and Enterprise Mobile Development
Commentary  |  3/18/2014
In the third part of our series on moving from mobile apps to a mobile platform, we explain how enterprise and commercial mobile capabilities can improve consumer mobile banking.
Can Technology Help Prevent the Next Financial Crisis?
Commentary  |  3/18/2014
Technology is often viewed as both a cost and a necessity in the financial services industry, even though it can serve as a strategic tool for achieving corporate, industry or policy goals.
Mobile Payments and Banks: Looking Forward
Commentary  |  3/17/2014
Banks must figure out how and to what extent they want to play in the mobile payments game.
"Alternative" Payments Dominate E-Commerce
News  |  3/17/2014
A report from Javelin Strategy & Research finds that most who shop online use non-bank payment methods.
Retail EMV Adoption: Eyes Wide Open
Commentary  |  3/15/2014
Virtualization: The Smart Choice for Financial Institution Data Centers
Commentary  |  3/15/2014
Virtualization can improve network performance while keeping costs related to infrastructure at a minimum.
Bill Pay: Driving Adoption in an Unpredictable Payments Landscape
News  |  3/14/2014
While new types of payments often steal the spotlight, bill pay is becoming increasingly important for banks trying to shore up their customer loyalty and retention.
How To Be A Better Bank: Self-Policing Your Bank's Compliance Program
Commentary  |  3/14/2014
Is your bank proactive or reactive in its compliance risk management practices? It could make a big difference in how regulators deal with your institution.
7 Steps for a Successful Cloud Implementation
Commentary  |  3/14/2014
The cloud is a game-changer for banks, but presents challenges around data and compliance. Here’s how to successfully manage the implementation process.
Number of Undercapitalized Banks Falls to Pre-Crisis Levels
News  |  3/14/2014
A report from SNL Financial finds that the number of sick banks dwindled throughout 2013.
Online Banking Fraud Made Simple
Commentary  |  3/14/2014
Criminals continue to successfully compromise accounts and steal money with relatively simple attacks.
Bitcoin, Meet Darwin: Crypto Currency's Future
Commentary  |  3/13/2014
First-movers rarely survive, but some experts see a real future for government-issued crypto currency.
Improving Customer Experience Through Video
Commentary  |  3/13/2014
Australia’s Holiday Coast Credit Union has reduced employee travel time and improved customer experience with video conferencing that connects its head office and 14 branches.
Mobile is Now Mainstream: Report
News  |  3/12/2014
Mobile banking features play an increasingly critical role in the consumer’s decision to switch primary banks, according to a survey from AlixPartners.
Real Time Payments, Real Time Risk
News  |  3/12/2014
What measures will banks need to take to handle risk in a real time payments environment?
Millennials are Cautious Banking Customers, Survey Finds
News  |  3/11/2014
The TD Bank Financial Education Survey polled those aged 18-34 on their banking habits.
How Banks Should Respond to the New Players in Payments
News  |  3/11/2014
New challengers are proving that banks don’t have all the answers to solving problems in payments, so what should (or can) banks do about them?
Leveraging Location Tracking for Security and Compliance in RDC
News  |  3/10/2014
WAUSAU is launching a new service to help banks keep track of where remote check deposits are occurring to help with KYC and AML compliance.
Cybersecurity Not Just an IT Problem Anymore
News  |  3/10/2014
A new report from Deloitte examines the evolving cyber security threat against banks.
Risk Management Guidance on Third-Party Relationships
Commentary  |  3/7/2014
What banks need to know to meet compliance with the OCC's requirements for vendor due diligence.
Why Bitcoin Won’t Die
News  |  3/7/2014
Despite the headlines following Mt. Gox, Bitcoin is stronger and more resilient than it appears.
"Killer App" Will Drive Widespread Mobile Payments Adoption
News  |  3/7/2014
A survey of mobile industry insiders by SAP also reveals that most believe banks should be creating and running mobile payments networks.
Extending the Life of Your Core Banking Platform
Commentary  |  3/6/2014
Sizing up the options for replacing core systems.
Isis Partners With NYC Taxis on Promotion
News  |  3/6/2014
American Express cardholders who pay with the Isis mobile wallet will receive 50 percent back on their New York City yellow taxicab ride fare until June 1.
Target Seeks New CIO
News  |  3/6/2014
Data breach last year prompts CIO Beth Jacob to resign; Target will hire interim CIO and chief compliance officer.
Taking the Next Step in KYC and AML Compliance
News  |  3/5/2014
Regulators are demanding more and more from banks’ KYC and AML monitoring, making it increasingly necessary for the industry to collaborate on this costly area of regulation.
Community Banks Can Gain From Large Bank Customer Dissatisfaction: Survey
News  |  3/5/2014
A recent poll of large bank customers found dissatisfaction with their primary bank, but a lack of willingness to switch.
Major Banks Sign Up for SWIFT’s KYC Registry
News  |  3/4/2014
SWIFT aims to cut complexity and cost in compliance with a new centralized registry for KYC information that will roll out later this year.
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