Content posted in October 2004
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Contact Centers
Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.
News & Rollouts
Mantas 4.0; Bluepoint's IMA; HSBC Deploys Bantu IM; Kas Bank Implements SunGard; Banco Penta Rolls Out TCS System
A Window Into the Future
With integrated system from SRC Solutions, Comerica improves reporting and forecasting.
Digging Out From Under Piles of Paper
Leumi Bank moves its paper documents online with BluePhoenix Solutions system.
19786,2049
The availability of low-cost technology is driving consumer demand for high-tech branches - and banks are getting the message.
The Technology Elite: Banking’s Most Effective CIOs
A definition of the role of today's financial services CIO would have to be as complex as the job itself. Faced with a frenzy of mergers and acquisitions, demands to streamline and integrate legacy systems, compliance requirements and customer service challenges, banks' top technologists have more on their plates than ever before.
PeopleSoft Aligns With IBM and i-flex
Technology partnerships impact 1,000 financial services customers.
CSI: Financial Services
Survey reveals global banks taking responsibility for AML.
VoIP Gains Ground With BofA Deal
Bank's project shows that the time has come for VoIP.
Community Banks Under Pressure
Big bank CRM poses threat to smaller institutions.
Big Deals
SunTrust Selects Calypso; Wells Fargo Extends Deal; TD Waterhouse/SunGard; NFCU Taps TWS; ICBA Prefers Profit
Gone in 60 Seconds
To combat the theft of users' passwords, AOL issues tokens - before banks get the chance.
One Question For: Imre Mentsik, Bank Austria Creditanstalt
How is your organization aiming to achieve leadership in cross-border payments processing?
Day of Judgment
And the Lord our G-d, King of the Universe, displeased at the Florida recount, withdrew His shield of protection, allowing hurricanes to ravage the Sunshine State without respite during a very important part of the election cycle.
No Static at All
One-time passwords mitigate online banking security risks.
Cancellation of JPMC-IBM Deal Not the Start of Trend
Industry not likely to curb similar outsourcing arrangements, analyst says.
Career Is Outstanding
It wasn't long ago that people regularly joked about how CIO really stood for "Career is over."
VisaNet’s Semi-Annual Upgrade Is the Largest Ever
Nine months in the planning, a massive system upgrade of Visa USA's payment Network -- the largest in the world -- went off without a hitch.
Check 21: The Check is Dead, Long Live Its Image
A variety of forces are literally changing the face of the paper check and how it is processed, cleared and settled.
https://www.crn.com
Panel of innovators offer a rational vision of grid computing, mobile video and other hype-happy technologies.
Industry Requires ’Macro’ Risk Management, BIS Exec Says
Transformations within the financial industry have led to transformations in the risks faced by the industry.
Legacy Intruding on Real-Time Information?
Banks discover strategies to beat the real-time clock.
Wells Fargo Gets Closer to Customers
Wells Fargo uses its success in online banking to help companies conduct business more efficiently
Basel II Converges With Business Performance
Risk management will influence business decisions; banking needs a model automation framework; and it's time to automate, according to Guillermo Kopp.
Execs Claim Outsourcing Wave Is Unstoppable
Software development, like manufacturing in the 1970s, is headed offshore.
Forrester: JPMorgan Decision Won’t Chill Outsourcing Climate
Analysts expect fewer megadeals in the IT sector, and more attention to process and less to price.
SWIFT Migration Near Completion, CEO Says
Ninety-five percent of customers have made SWIFTNet migration
Small Business Offerings Help Customers Manage Payroll and Tax
Most banks do not actively package or promote their online payroll and tax payment services, despite their importance to small businesses.
Credit Unions May Set the Pace of Check 21
Credit unions are poised to have a significant impact on pricing and service levels in check processing.
Secret CIO: Outsourcing Isn’t Always the Answer
Forget the silver bullet: The headache remains even if you outsource.
VoIP Gains Ground With Bank of America Deal
Bank of America's large-scale project demonstrates again that the time for VoIP has arrived.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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