In Channel Projects, Banks Look for Simpler Solutions
In today's business environment, meeting customers' increasing service expectations is more important than ever. A comprehensive and seamless multichannel strategy -- one that includes the branch -- is critical for survival.
The Pay Master May Not Be So Comfy With His Role
I think America's financial institutions might be able to sigh with relief after hearing what the "pay master" Kenneth Feinberg told the House Financial Services Committee. Well, all but septet of banks and auto companies already under his domain.
A New Era of Banking: Meeting the New Era of Customer Demand
By Jerry Driscoll, HP Exstream
From the Troubled Assets Relief Program (TARP) to President Obama's call for a "New Era of Responsibility," the market shift among financial institutions extends beyond Capitol Hill's call for greater accountability and regulation to a new era of customer demand calling for integrity, transparency and better communication.
ING to Divest ING Direct
ING has announced that it will divest its Internet bank, ING Direct USA, as part of a restructuring plan to separate its banking and insurance businesses required by regulators.
Careful Planning Goes a Long Way in Mitigating Software Upgrade Risk
By Rob McWalter, ConverterTechnology
Enterprise software upgrades pose a significant risk to banks. Software migrations rarely go smoothly, and most banks' IT staffs are ill-equipped to deal with the fall-out. File links break. Macros go haywire. Spreadsheet formulas stop working. And system downtime is a major business liability.
Banking Is Just Too Complex for Some Consumers
Banks. Who needs them, right? Well, apparently not the protagonist in this video. Balancing checkbooks, ATMs and credit reports are for the birds, as far as he's concerned.
Disclaimer: Not all writers are like this. Really.
Alternative Payments Vendors That Embrace Triangle of Value are in the Driver's Seat
By Bruce Cundiff, Javelin Strategy & Research
Due to recent decline in credit card usage and consumers adopting real-time banking strategies, alternative payment solutions are becoming exceedingly mainstream and gaining market share. Alternative payments vendors are taking advantage of the "perfect storm" of economic and competitive factors affecting the payments landscape, and are continually gaining momentum within our existing payments system.
Convergent Payments and SOA Technology Can Generate Revenue, Reduce Costs
By George Warfel, Fiserv
Controlling and reducing payment processing costs and boosting payments revenue have become critical as financial institutions suffer from the loss of lending revenue due to the credit crisis. Managing payment channels in separate silos on disparate technology platforms causes redundant work and expense. By implementing a convergent payments system to handle all payment types, a financial institution can dramatically reduce payment processing costs and offer ne