Our favorite banking technology-related blog posts from around the Web (October 18-24, 2009):Tales of Customer Service
The Better Banking Blog's Jen Storey discusses the roles that luck and circumstance often play in the world of customer service. "No matter how grand the strategy, image and reputation can be undone in a single conversation. And of course thanks to these 'risky internet businesses', the world can now hear about this conversation," she writes. ---
Celent's Enrico Camerinelli points to recent quarterly bank results as a sign that profits are shifting to the wholesale domain. To address this trend from an IT infrastructure standpoint, Camerinelli suggests there are lessons to be learned for banks that take a look at the automotive industry. ---
This post from Microsoft's Windows Blog may be a year old, but it answers a question I posed yesterday: Why is Microsoft's newly launched operating system called Windows 7?