Dealing With Data Theft After the Fact
What if your customers' data is stolen? By proactively communicating with customers and taking quick action, banks are turning the potential disaster into an opportunity to strengthen customer relationships.
The Blended IT Team
To make the most of their technology resources, banks are searching for the ideal workforce balance between internal expertise and outsourced efficiencies.
Check 21: Evolution, Not Revolution
A year after its passage, Check 21 is not quite the revolutionary catalyst Congress anticipated. But it still holds promise to free the banking industry from the tyranny of paper-based processing.
Consumer e-payments on the rise, study confirms.
Calling in Sick
With this year's brutal hurricane season officially over and winter looming, many bankers likely have business continuity and disaster recovery on the brain -- and rightly so.
What, Me Worry?
One of these days I'd like to pick up the paper and read an article about how there was a crisis averted due to superior long-range planning by a government agency.
In the meantime, we get the GAO describing the inability of various government agencies to come to a consensus on who should be in charge of delivering expertise in anti-terrorist-financing to countries that need our help.
I truly hope they figure it out before FEMA gets involved.
The NY Times story:
U.S. Lacks Plan to Curb Terro
Cheating on the ID Challenge
Since September 2005, the three major consumer credit reporting agencies have been required to provide upon request free annual credit reports. So, to see what the agencies have on record, I sent many of my personally-identifying characteristics through a secure Internet connection in exchange for comprehensive reports from Equifax, Experian and TransUnion.
Innovative CIOs: Moving On Up
Back in business school, on my first day of the required Marketing class, the professor put a slide up on the board that said something to the effect of: "More of today's CEOs have risen to the top through the marketing function than from any other area of business."
Of course, hyping one's own field of interest is something you'd certanly expect a marketing professor to do. Nevertheless, the slide made an impression. Was there something about Marketing, compared to Finance, Operations or anyth
Unfrozen Caveman Developer
Before becoming a chronicler of the banking industry, I worked as a database developer. I mostly worked with an obscure hierarchical database tool called Omnis, which had the claim to fame of being the first cross-platform (Mac/PC) database for the first GUI version of Windows. Subsequently, I left the programming game to get an MBA and then, to make a long story short, here I am.
Now that I'm also managing the Web sites for CMP Media's financial industry publications, I've found it necessary
Early Warning System
M&T Bank taps monitoring solution to improve security and comply with Sarbanes-Oxley.
Show Me the Money
As competition heats up and margins shrink, lenders are seeking ways to improve efficiency.
New technology reinvigorates the concept of the financial services hub.
The Evolving CIO
Increasingly, today's banking CIOs are called upon to achieve corporate objectives as partners of the business. As a result, strategy has become as much a part of the job as technology, according to experts, including three "Innovative CIOs" profiled by BS&T in 2004.
Defending the New Frontier
M&T Bank ($52.9 billion in assets) takes seriously the threats posed by phishing and pharming attacks as well as spam, spyware and identity theft. Though it has been hit with two phishing attacks in the past six months, thanks to a vigilant information security defense system, no M&T customer's financial data has been compromised. Matthew Speare, M&T's chief information security officer, discusses how the Buffalo-based bank has fortified itself against Internet attacks in an interview with In