North America Bytes

BISYS enters into an outsourcing agreement with the Right Bank For Texas N.A.; Regions Bank to use account management and collections suite from Fiserv LeMans; TCF Bank to implement S1 Personal Banking and S1 Customer Center; Saskatoon Credit Union signs software licensing agreement with Fincentric; American Home Mortgage Holdings upgrades its call centers with Alcatel's OmniPCX 4400 IP-PBX.

BISYS, a provider of business process outsourcing solutions for the financial services industry, has entered into an agreement with the Right Bank For Texas N.A.

The Right Bank for Texas selected BISYS after a comprehensive evaluation that included three leading outsourcing vendors. BISYS was selected based on the capabilities of its core-banking platform.

"BISYS enables us to offer the sate-of-the-art products necessary to compete with large regional and national banks in our market," said Sharon Sokol, chief operating officer of The Right Bank For Texas. "We believe BYSIS provides more than its competitors including browsers-based technology, open architectural standards for easy data access and superior customer information systems. And BISYS' outstanding technology management will enable us to effectively manage operational costs as we grow and to focus on serving out customers."

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Alabama-based Regions Bank has entered into an agreement with Fiserv LeMans', a unit of Fiserv Inc, for a full suite of services, including complete account management and collections.

Regions Bank has been a major participant in the indirect automotive loan and lease segment in the Sunbelt states for many years. Regions will let Fiserv LeMans manage the day-to-day administration of its lease portfolio, allowing the bank to focus on its dealer relationship and marketing efforts to grow this segment of its business.

"The transition to Fiserv LeMans was completely seamless for our clients, and the expertise and professionalism of their people was unparalleled," said Rob Luth, senior vice president of Regions Bank.

Regions Bank is an affiliate of Regions Financial Corporation. Fiserv Inc. is an independent full-service provider of integrated data processing and information management systems to the financial industry.

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TCF Bank, a Minnesota-based bank, will implement S1 Personal Banking and S1 Customer Center, two products created by S1 Corp.

TCF is planning to offer more personalized services to customers over the Internet at its 378 branches with the help of these two products. S1 Personal Banking will allow customers the ability to view account histories for cleared and pending transactions, transfer money between internal accounts and establish personal account alerts.

"By implementing S1's Enterprise applications, our IT staff will have far greater control and flexibility in customizing our site to offer our customers the most intuitive and feature-rich banking service possible," said Earl Stratton, executive vice president and CIO at TCF Bank. "S1's solutions are at the center of our plans to further build upon our Internet infrastructure to support our banking business across the six states we serve."

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Saskatoon Credit Union has signed a software licensing agreement to implement Fincentric Corp.'s next-generation core banking system.

The solution is to be implemented in 2003.

Fincentric offers a front-to-back office banking system for financial institutions with comprehensive applications for deposits, payments, consumer lending and integration across multiple delivery channels.

Saskatoon Credit Union is a locally owned financial co-operative. Fincentric Corp. is a provider of enterprise wealth management and core banking software.

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American Home Mortgage Holdings Inc. is upgrading its three MortgageSelect.com call centers with Alcatel's OmniPCX 4400 IP-PBX and integrated contact center package. The goal is to create a networked visual contact center with multimedia support capabilities for efficient handling of customer contacts.

American Home sells mortgage loans through its MortgagaeSelect.com Web site. American Home currently uses Alcatel Contact Center Interactive Voice Response program.

"A distributed virtual contact center based on Alcatel's product suit will provide us with redundancy to ensure maximum uptime for our customers. We can overflow calls from one center to another in the event of a volume spoke, natural disaster or power failure," said Chris Cavaco, chief information officer, American Home Mortgage. "With the virtual contact center, we can also spread call center agents across different time zones to more effectively increase our hours of service."