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Washington Federal Signs On to Fiserv’s DNA Account Processing Platform

Washington Federal, the largest bank in Washington, selected the platform to support future growth through improved customer experience.

Seattle-based Washington Federal is adopting Fiserv’s DNA account processing platform, along with several other Fiserv solutions, to support the bank’s future growth initiatives.

The bank ($14.4 billion in assets) chose the DNA platform for its open architecture, real-time account processing and customer-centric model, according to a statement released by Fiserv and Washington Federal today. These characteristics will help the bank maintain a 360-degree view of its customers and simplify the integration of other solutions.

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“The unified design of DNA and its flexible, service-oriented architecture will help us roll out new products quickly and easily,” Roy Whitehead, Washington Federal’s chairman, president and CEO said in the statement.

Washington Federal has more than 600,000 customers and 235 branches across eight states. The bank is also rolling out a number of other Fiserv products for online and mobile banking, online bill pay and peer-to-peer payments, in addition to solutions for fraud and risk management.

Jonathan Camhi has been an associate editor with Bank Systems & Technology since 2012. He previously worked as a freelance journalist in New York City covering politics, health and immigration, and has a master's degree from the City University of New York's Graduate School ... View Full Bio

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