Israeli Bank Monitors Transactions to Improve Service

First International Bank of Israel aims to ensure that all transactions, including stock purchases and wire transfers, are completed quickly and correctly.

First International Bank of Israel announced today that it is using Correlsense’s SharePath business transaction management solution to manage and analyze its IT systems to ensure IT reliability and customer service. Without employees and customers experiencing application crashes or long wait times for information, the bank is seeing an increase in revenue and customer satisfaction.

Customers will leave a financial institution if they do not trust that their stock purchase or wire transfers will be completed correctly and quickly or have issues accessing their accounts through the Internet. First International Bank of Israel is ensuring that customer satisfaction remains high by tracking each transaction in real-time and fixing any issue as they occur.

The SharePath software is said to monitor all business transactions in real time. Using it, the bank hopes to be able to identify problems, pinpoint bottlenecks and ensure a high level of service from its IT systems. The software also generates detailed, multi-tier models of every step an application takes within the FIBI IT infrastructure, helping the company capture important application data without impacting production performance.

“SharePath lets us provide a higher quality of service for FIBI’s customers while allowing us to maximize the utilization of the bank’s IT resources,” said Amnon Beck, FIBI’s CIO, in a statement. “With SharePath, we can monitor, triage and resolve problems that occur as a result of a whole spectrum of reasons in the bank’s IT systems, Internet and intranet applications.”