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 Penny Crosman

Profile of Penny Crosman

Blog Posts: 662
Articles by Penny Crosman

Wells Fargo Leads in Business Mobile Banking

Wells Fargo was among the first institutions to offer mobile banking to corporate and small-business customers. And it continues to build out its mobile business banking capabilities.

Q&A: How Citi Staff Use Social Media to Collaborate

Bank Systems & Technology speaks to Paul Butcher, director of communications central for Citi to confirm a tip that bank's employees are uncommonly active at using social media tools for internal collaboration.

Banks Mining Social Networks with Analytics Tools

With the help of social media analytics tools, savvy banks including Citi, SunTrust, ING Direct and First Tennessee are listening to and gleaning useful insight from social media conversations.

Berkeley, Calif., Credit Union Turns To Solar Power

Cooperative Center Federal Credit Union is installing solar panels that will collect up to 75% of the power the organization needs; it's also offering green checking accounts and loans to members.

90% of Top-Tier Banks Say Their Pricing Models Must Change

The status quo no longer works for banks in this post-Basel III and Dodd-Frank era, an IBM/Economist survey finds. For large banks to succeed, they need to change their pricing strategies and improve risk and client behavior data.

Wells Fargo EVP Shares Channel Strategy

Wells Fargo has been working for years to integrate its retail delivery channels and provide a consistent experience across branches, mobile devices, online banking and ATMs. EVP Jonathan Velline shares the bank's strategy.

Why the Retail Store Bank Branch Is Making a Comeback

Banks are spending millions of dollars to renovate branches in the image of retail stores and install interactive technologies, such as touchscreens and videoconferencing, to entice and engage customers. Why now?

ATMs Resume Working in Japan

Mizuho Bank has suffered system outages since the March 11 Japan earthquake, but ATMs seem to be up and running again.

Elizabeth Warren Courting Banks Across the U.S.

In what the Wall Street Journal calls a "charm offensive," the acting director of the Consumer Financial Protection Bureau has been criss-crossing the country trying to win bankers over.

CFPB's Top Cop Vows to Go After Non-Banks As Well As Banks

Richard Cordray, the new head of enforcement at the Consumer Financial Protection Bureau, shared his top five priorities yesterday. Bankers will be glad to know that two of them are streamlining regulation and policing non-banks.

Equifax, Interthinx Offer A Real-Time View of Mortgage Borrowers' Debt

Fannie Mae requires mortgage lenders to know exactly how much debt their borrowers have, but credit reports that are 30-90 days old at the closing date don't show recently acquired credit cards and auto loans. Equifax and Interthinx offer credit report updates that can be incorporated into the underwriting process.

Mobile Fraud Alerts Let Customers Respond

Under ClairMail's new mobile fraud alert service, customers can confirm or deny transactions, letting fraudulent transactions be voided before they go through and reducing false positives.

CFPB Meets YouTube

The Consumer Financial Protection Bureau's new website courts consumers with friendly video messages.

CIBC Launches Mobile App for Home Buyers

New app for iPhone and BlackBerry smartphones gives Canadians mobile access to mortgage tools, advice, and neighborhood information, while they’re out looking for a new home.

Social Media Analytics Tools Bulk Up

The tools banks use to monitor and analyze customer activity on social media networks are quickly expanding and adding new features.

Americans' Use of Cash Dropping, Except Among Gen Y

Aite Group's prediction that U.S. consumers’ use of cash will decline by a total of 17% between 2010 and 2015 is not surprising, given the rising popularity of debit cards and mobile payments. But why is Gen Y increasing its use of cash?

CFPB Releases Details of Complaint Database It's Creating

The Consumer Financial Protection Bureau's implementation team, headed by Elizabeth Warren, is constructing a comprehensive archive of consumer complaints about financial products and services, with plans to share this information with other government agencies, Congress, contractors and others.

Wells Fargo Rolls Out New PFM Tool

My Money Map, a personal financial management tool from Wells Fargo, aims to help those more sure of their weight than their bank account balance.

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