eGain Donates E-Mail Management Services

SUNNYVALE, Calif. eGain Communications Corporation today extended anoffer to provide complimentary email management services for public and non-profit agencies engaged in disaster relief following the devastating events of September 11. eGain has also pledged rapid deployment to enable organizations to establish a basic level of service in as little as 48 hours.

For more information, organizations should contact John Poffenroth, Director of Hosting Operations, at 408-212-3651. For media inquiries, contact Anne Carr, 408-331-7721.

Background: Email management enables organizations to route, track, and respond to high volumes of inbound emails and Web form submissions, with functions such as auto-receipt, routing to available subject matter experts, and managing response times.

About eGain Communications Corporation eGain (Nasdaq: EGAN) is a provider of interaction management software that enables companies to transform traditional call centers into multi-channel contact centers. eGain's integrated software suite includes applications for e-mail management, Web collaboration and self-service, and enterprise-wide knowledge management. For more information, visit https://www.egain.com or call the company's headquarters: (888) 603-4246.