Old National Bank Makes IT Processes For Digital Banking More Efficient

By cutting out products from multiple vendors, the IT staff at Evansville, Indiana-based Old National Bank has fewer and less complicated processes to worry about while supporting digital channels at branches.

The bank had chosen to go with Fiserv to replace old branch systems and to simplify any complications that occur from having multiple vendors, says John Kamin, EVP and CIO at Old National Bank.

Signature, a banking platform from Fiserv, has been a part of the core banking system at Old National for about a decade, he says. Old National plans to implement two Fiserv products as branch systems in the next two years: Integrated Teller, software that allows connection to core applications to access data, and Aperio, a business process management software for customer data management.

For Old National, Teller allows a clerk to process transactions like deposits and withdrawals, while Aperio would allow customer service representatives at Old National to help new customers open an account.

By cutting out products from multiple vendors and installing two products from Fiserv to the core banking system, the IT staff would not have to worry about compatibility when one component of multiple banking systems has an update, Kamin notes. Fiserv would handle all the IT processes associated with the update or changes to a product.

Kamin noticed the disruptive IT processes caused by incompatibility from having diversified vendors for a number of banking systems about two years ago when he joined the Old National team.

According to Kamin, when Signature was updated, the IT team at Old National had to make sure all the other products that run on Signature worked properly.

Kamin adds, “it becomes a very arduous, difficult effort to do that over and over again. So to limit that type of activity, we felt it would be a much better decision to essentially broaden our relationship with Fiserv.”

Now the IT team spends less time on making sure products like Teller and Aperio are compatible with the core platform.

In addition to the compatibility, the integration will also allow the customer service representative a more intuitive view of the workflow. Branch processes like opening a new account and completing transactions are easier for new customer service representatives to learn because the interface will be more intuitive once the two systems are implemented, according to Kamin.

[See Also: Top Challenges Facing Bank CIOs Over the Next Year]

Zarna Patel is a staff writer for InformationWeek's Financial Services brands, which include Bank Systems & Technology, Insurance & Technology and Wall Street & Technology. She received her B.A. in English and journalism from Rutgers University College of Arts and Sciences in ... View Full Bio