Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


11:28 AM
Connect Directly

Firefox 4 and Banco Santander Don't Mix

Customers of Europe's largest bank are unable to access online services with the new browser.

Having been downloaded more than 24 million times and counting since its official release March 22, it's safe to say Firefox 4 is a popular browser. But popular or not, some Banco Santander customers are reportedly having trouble accessing their online banking services with the new browser.

The Register reported on the issue after some of its readers called in to ask about an error message saying online banking was unavailable:

A spokesperson from Santander Cards said: "We are aware that some customers using the latest version of the browser Firefox, version 4, may currently be experiencing difficulties accessing their account details online. We are in the process of rectifying this and would advise customers in the meantime to use a previous version of Firefox or Internet Explorer.

"This will not impact customers' online security. Customers who are concerned can contact us by telephoning the number on the back of their card."

Based in the eponymous Spanish city, Santander is the largest European bank with $1.62 trillion in assets.

Register for Bank Systems & Technology Newsletters
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.