Profile of Matt Gunn

Blog Posts: 340

The New Battleground in Customer Experience

8/9/2011
The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.

Redefining the Customer Experience

8/9/2011
ING Direct USA president and chairman Arkadi Kuhlmann discusses the user experience with BS&T.

What do Wikileaks, PayPal and Charles Barkley Have in Common?

7/15/2011
When it comes to making ads, fake ads and promotional videos, it seems everyone but the banks has a sense of humor.

PayPal Readies Moble P2P NFC Payments App for Android

7/13/2011
The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC.

M&T Bank Plans to Acquire Former HSBC Data Center

7/13/2011
The Buffalo-based bank will add as much as 75 jobs in western New York.

Chase Reaches Settlement with Customer Who Was Wrongly Jailed

7/12/2011
Following national news about a man who was arrested for trying to deposit a Chase-issued check at a Chase branch, the bank and its customer work it out.

Regions Introduces P2P Payments for Online Customers

7/11/2011
Regions Personal Pay is an online person-to-person payments service powered by Fiserv's ZashPay.

Man Arrested for Depositing Chase-Issued Check at Local Chase Branch

7/8/2011
Chase demonstrates how not to win customer loyalty in an epic failure of customer service.

USAA to Eliminate Debit Rewards

7/7/2011
In anticipation of lost debit interchange fees as the result of Durbin Amendment caps, USAA Bank is eliminating its debit rewards program in order to continue its more-popular free checking and ATM fee refunds.

How to Build a Secure Mobile App

7/6/2011
While it's a relatively new channel, mobile banking is growing rapidly, and apps are emerging as consumers' mobile solutions of choice. How do you ensure your app is secure?

Bankers Say Risk Managment is Critical to Long-Term Growth

7/5/2011
An Accenture survey reveals risk management remains top of mind for retail banks and financial services.

The Building Blocks of Data Center Transformation

6/30/2011
The building blocks of data center transformation are automation, virtualization and cloud computing. But reinventing the data center with these technologies begins with an IT transformation.

Fiserv Acquires Payments Provider CashEdge for $465 Million

6/30/2011
Deal aligns two popular electronic person-to-person payments products.

Final Ruling on the Durbin Amendment Softens Blow to Debit Interchange Fees

6/30/2011
The Federal Reserve Board's final decision on debit interchange fees raises the cap from 12 cents to 21 cents.

Updated Federal Guidance on Online Banking Authentication Draws Criticism

6/29/2011
Critics fear the FFIEC's new guidance on online banking authentication might not be enough.

S1, Fundtech CEOs See Transaction Banking Strength in Merger

6/28/2011
The heads of the two vendors see a combined portfolio across retail and commercial transaction banking products as key advantage in merger.

BB&T Detects Check Duplicates with Assist from CONIX

6/27/2011
BB&T leverages CONIX Systems' Dupe Detective to catch check image duplicates before they are processed, saving the bank time and money.

Financial Tech Providers S1 and Fundtech to Merge

6/27/2011
The combined company will be called Fundtech and be based in S1's home city of Atlanta.

FIS Confirms Preliminary Discussions to Acquire Misys

6/23/2011
FIS Confirms Preliminary Talk to Acquire Misys

Q&A: Oracle's Austin Trippensee Sees Regulation, Analytics Driving Data Center Trends

6/23/2011

Customer Experience Should be Simple

6/22/2011
Execs across different industries stressed simplicity, consistency and respect at Forrester's customer experience conference.

Capital One Acquires ING Direct En Route to Becoming 5th Largest U.S. Bank

6/17/2011
Deal highlights synergy between Capital One's branch footprint and ING Direct's online banking, and could reenergize Capital One's credit card business.

The Ingredients of an Innovative Bank Branch

6/16/2011
The highly evolved bank branch is more than tacked-on technology.

Celent Defines the Components of a Model Bank

6/14/2011
Celent to honor banks for model initiatives at its Banking Innovation and Insight Day in Atlanta.

BNY Mellon Introduces iPad Investment App

6/14/2011
BNY Mellon Connect Mobile links customers to the bank's research and investing tools.

Is ING Direct Ready to Name a Buyer?

6/14/2011
ING Groep's board of directors reportedly ready to meet to discuss the sale of its U.S. online bank division.

The Fractured Fairytale of Data Security

6/13/2011
It seems like this year, everyone's in on the nightmare.

What Does a Pipe Organ ATM Sound Like?

6/10/2011
A dissonant song of cash withdrawal plays at the Venice Biennale.

An ATM the KGB Would be Proud of

6/10/2011
This Russian cash mashine knows when you're lying.

The Long Reach of Citizens Financial's Robotic Arms

6/9/2011
LongPen technology in conjunction with videoconferencing speeds up loan documentation process in Citizens' new video banking pilot.

Citizens Financial Group Launches 4-State Video Banking Pilot

6/8/2011
Using TelePresence, Citizens plans to connect customers to specialty bankers for mortgage and wealth management.

Silicon Valley Bank Deploys First U.S. Chip and PIN Corporate Cards

6/7/2011
SVB's new World Elite MasterCard for Business credit cards could benefit corporates traveling abroad.

Chase Beefs-Up Android Mobile App Payments Capabilities

6/6/2011
Chase Mobile 2.0 brings Chase Person-to-Person Quick Pay, credit and debit card rewards and Chase Blueprint. The bank also recently released J.P. Morgan Mobile for private banking customers.

The Wacky World of ATM Technology

6/2/2011
Mixed media deposits have nothing on the latest in ATM innovation.

Regions Launches Permanent Online Disaster Recovery Site

6/1/2011
Following the spring floods and tornadoes that affected the southeast, Regions Financial Corp. has made a disaster-preparedness site a permanent online feature for customers.

PayPal, Google Fire Salvos, Lawsuits Over Trade Secrets

5/31/2011
PayPal files suit over trade secrets in response to Google's new NFC venture, Google says expertise comes with the employees.

Dwindling Customer Satisfaction In U.K. Hampers Banks' Ability To Cross-Sell

5/31/2011
Accenture survey shows a drop in customer satisfaction and a growing willingness for customers to shop at other banks for new financial services.

New P2P Payments Network clearXchange Receives A Warm Welcome From Would-Be Competitors

5/27/2011
Person-to-person electronic payments solution vendors are excited for the potential that bank-owned clearXchange has for spurring adoption in the market.

Google Reinvents The Wallet

5/26/2011
Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer.

BofA, Chase And Wells Fargo Unveil New P2P Payments Network

5/25/2011
Dubbed clearXchange, the new network will allow customers of the three banks to send payments to any email address or mobile phone number.

Barclaycard Announces New U.S. Mobile Payment Head

5/23/2011
Dekkers Davidson joins Barclaycard's U.S. division to further efforts in mobile contactless payments.

Bellco Credit Union Enhances Online Features For Fast-Growing Business Banking

5/23/2011
The Colorado-based credit union has seen 47 percent growth in online business banking transactions over past year.

CFPB Aims To Simplify Mortgage Disclosure Process

5/19/2011
The Consumer Financial Protection Bureau unveils its Know Before You Owe project, which aims to combine and simplify federally-required mortgage loan disclosure documents.

Social Media Expertise Is A Joke

5/19/2011
Everyone's talking social media, but no one has all the answers. Want to reap the benefits of increased customer sentiment, transparency, trust and recommendations that social media offers? Don't worry about the ROI. Dive in and give it a try.

NCR Brings Videoconferencing Tech To ATMs

5/18/2011
New ATMs positioned as bringing banks the ability to provide 24-hour personal services, reduce branch footprints.

Customer Discontent: Uncaring Banks Not Winning Consumer Trust

5/17/2011
Corporate Executive Board's quarterly Consumer Financial Monitor report shows the masses don't feel so positive about financial institutions. How can banks beat the perception?

Happy Apps: Malauzai Designs Mobile Software For A Smile

5/12/2011
Malauzai Software's new mobile app platform for community banks and credit unions brings analytics, gamification and social media to the equation.

Visa's Digital Wallet Is An Inevitable Step Toward A Cardless Future

5/11/2011
The newly-announced electronic payments capabilities might break the 'mobile wallet' concept from the realm of science fiction.

CFPB Names Its Heads Of Research, Fair Lending

5/11/2011
Sendhil Mullainathan, a Harvard professor, will lead the Consumer Financial Protection Bureau's Office of Research, while former Fannie Mae staffer Patrice Alexander Ficklin will head Fair Lending.

Customers Say Branch, Online Channels More Important Than Mobile

5/10/2011
The eighth annual Retail Banking Consumer Experience Index, released today by Capgemini, UniCredit and Efma, finds that customers are generally satisfied with their banks, and are turning back to branches for high-quality services.

2 Ingredients For Mobile App-Based Banking

5/9/2011
Mobile apps should be built to monitor and move money.

As Flood Waters Rise, First Tennessee Relies On Disaster Preparedness Process

5/5/2011
CIO Bruce Livesay discusses the importance of planning ahead and employee management as the bank weathers severe storms.

How to Build a Bionic Mobile App

5/5/2011
We have the technology to make better, stronger, faster mobile banking applications. So what does it take to build the killer app?

First Citizens Bank's New Call Center Tech

5/4/2011
First Citizens Bank increases its collections department's efficiency using Noble Systems' call center technology.

Mobile NFC Venture Isis Loses Ambition In The Face Of Competition

5/4/2011
The Wall Street Journal reports that Isis, a joint mobile payments venture between AT&T, T-Mobile and Verizon, is scaling back its ambition. But did it spur innovation among traditional players and banks?

Banks Hurry Up and Wait for Guidance from CFPB

5/3/2011
Even as a picture of the Consumer Financial Protection Bureau's mission under Elizabeth Warren's leadership begins to take shape, banks continue to wait for specific regulatory guidance.

Bank of America Deploys First Windows Phone 7 Mobile Banking App

5/3/2011
The Charlotte, N.C.-based bank expands its mobile app portfolio with Windows Phone 7, while simultaneously releasing an iPad-specific app.

Open Solutions Brings The Apple Experience To Core Banking

5/3/2011
Launch of DNAappstore and DNAcreator democratizes core banking application development and deployment for small banks.

ING Direct Makes Mobile P2P Payments As Easy As Bumping Knuckles

5/2/2011
U.S.-based online-only subsidiary of ING Group becomes the first bank to incorporate Bump Technologies' API into its mobile app to enable payments.

There Is No Joy In Email Security, The Mighty Yankees Have Struck Out

4/29/2011
The Bronx Bombers are the latest group to leak customer data.

Core Replacement Success Begins Before the RFP

4/28/2011
A successful core banking renewal project begins before the request for proposal is even written.

Another Day, Another Massive Data Breach: Did The Bad Guys Win?

4/28/2011
Sony. Epsilon. Millions of customer's names, email addresses and other personal information have been exposed in April.

BB&T Launches Android Mobile App

4/27/2011
The North Carolina-based bank now has downloadable apps on RIM BlackBerry, Apple iOS and Google Android.

Elizabeth Warren Visits The Daily Show, Defends Consumer Agency

4/27/2011
The Consumer Financial Protection Bureau faces a "knife in the back" from lobbyists and special interests who seek to pull its teeth, Warren suggests.

Vendor Survey Indicates Banks Are Looking For Alternatives To Tokens For Multi-Factor Authentication

4/26/2011
In light of the March RSA SecurID breach, some institutions are seeking alternatives to tokens for out-of-band multi-factor identification, data from PhoneFactor indicates.

Chase Enhances QuickPay Person-To-Person Payments

4/26/2011
The New York-based bank adds recurring payments and text messaging to its online P2P payments service.

Visa Promotes Intellilink As Means To Counter Wasteful, Fraudulent Corporate Card Spending

4/25/2011
New web-based tool lets corporate card customers customize and monitor spending activity.

Battle Royale: Durbin Defends Durbin From Dimon

4/22/2011
Sen. Dick Durbin's response to JPMorgan Chase CEO Jamie Dimon's anti-Durbin Amendment rhetoric shows the fight against debit interchange fee regulation has only just begun.

Fiserv Enhances Relationship Rewards For Premier

4/21/2011
New integration between Relationship Rewards and UChoose Rewards sold as differentiator in maintaining and growing customer loyalty.

Apple Squared: Tech Giant Begins Selling Jack Dorsey's Game-Changing Device

4/21/2011
Does the tech retail giant's move to sell Square devices to the masses validate mobile card payments?

5 Things Everyone In Banking Is Talking About

4/20/2011
A handful of hot topics among bankers, technologists and analysts.

A Financial Technology Conference, 140 Characters At A Time

4/19/2011
A selection of Tweets from Fiserv's spring conference.

Community Bankers Are Talking About Dodd-Frank, Mobile And Payments, Too

4/18/2011
A couple observations on trending topics among community bankers at Fiserv's Focus 2011 Spring conference.

What, Exactly, Is A Mobile Payment?

4/15/2011
While competing interests and emerging technologies have us waiting to replace our wallets with our phones, let's define terms.

Social And Mobile: Wherever You Go, There They Are

4/14/2011
Banks are buzzing with mobile and social media, but the potential these areas have to change the business remains to be seen.

BS&T On The Road

4/13/2011
BS&T On The Road

CFPB Signs Joint Statement Of Principles With Attorneys General

4/12/2011
The Consumer Financial Protection Bureau and National Association of Attorneys General agree on basic principles to protect consumers.

Bank Of North Carolina Enhances Commercial Online Banking Security

4/11/2011
BNC begins offering IronKey Trusted Access for Banks USB device to give a secure online banking experience to commercial clients.

Citi Nabs Top Institutional E-Banking Platform In Analyst Study

4/8/2011
Research and consulting firm Greenwich Associates ranks Citi's at the top of institutional banking platforms among leading banks.

Bridge Bank Sets June Core Systems Upgrade

4/7/2011
The Silicon Valley-based bank utilizes a service-oriented architecture for core systems flexibility.

Wells Fargo's New Corporate Card Program Ties To Mobile

4/6/2011
The WellsOne Commercial Card brings enhanced functionality through the bank's CEO Mobile app.

Epsilon Data Breach Emphasizes Need to Proactively Create Security Awareness

4/5/2011
Though it's not clear whether an attack is on the horizon, both bank and customer awareness can mitigate risk.

Risk Managers Feeling Optimistic About Consumer Financial Health

4/5/2011
A FICO survey of risk professionals finds signs of optimism surrounding some consumer financial relationships. But to make the most of it, banks still have work to do on consumer treatment.

Regions Bank Launching New Value-Added Rewards Program

4/4/2011
The solution, powered by a just-announced partnership between Fiserv and Cardlytics will allow Regions to offer customers merchant rewards based on transaction history.

Chase Punishes Loyal Customers Over Lost Debit Fees

4/1/2011
Chase is killing its Disney debit card rewards program in an effort to make customers mad about the Durbin Amendment. But could the third-largest bank have found a better solution?

BofA Hires Ex-National Intelligence Exec Patrick Gorman to Head Information Security

3/31/2011
Gorman will head Bank of America's information security strategy, policy and program.

The NFC-Based Mobile Wallet Isn't Science Fiction... Yet

3/30/2011
The technology for NFC-enabled mobile wallets is there. But competing interests and the inability to make progress on mobile phone is turning the idea into myth.

Citi Adopts Syncada B2B Payments Processing Solution

3/29/2011
Citi Global Transaction Services unit partners with Syncada from Visa for financial supply chain accounts payable management.

BSI Bank Turns to Open Source Content Management System

3/28/2011
BSI Bank turns to an open source content management solution to ensure its web presence keeps up with its high-net-worth image.

Firefox 4 and Banco Santander Don't Mix

3/25/2011
Customers of Europe's largest bank are unable to access online services with the new browser.

Treasury Expects to Save $120 Million Annually in Switch to Electronic Payments

3/24/2011
The U.S. Treasury estimates big savings after converting federal benefits payments to direct deposit.

BankAtlantic Takes Regional Relationship-Building Efforts Online

3/23/2011
BankAtlantic expands its reach by extending its community online, where it is strengthening customer relationships through outreach, advocacy and engagement.

What's Getting Consolidated under the CFPB?

3/23/2011
In July, the functions of several existing government agencies will be consolidated under the Consumer Financial Protection Bureau.

Vetting the Consumer Financial Protection Bureau

3/23/2011
With a mandate to regulate banks in the name of the American public, Elizabeth Warren and the Consumer Financial Protection Bureau have some lofty goals.

Japanese Regulators Weigh Penalty on Mizuho Bank For Post-Quake ATM Outage

3/23/2011
Japan's second-largest bank disrupted $10 billion worth of transactions days after the March 11 earthquake.

Smartphone Users Blissfully Unaware of Security Risks

3/22/2011
A small survery of smartphone users sponsored by security software provider AVG shows most consumers don't consider their device vulnerable to attack.

Americans Would Rather Switch Banks Than Pay Checking Fees

3/21/2011
A survey from Bankrate.com indicates adults who earn over $75,000 per year and customers under 30 are most likely to switch banks over checking fees.

3 Must-Have Features in a Mobile App

3/18/2011
What are banks asking for in a mobile app? Drew Sievers of mFoundry gives his top-3.

Wells Fargo Deploys ATM Donations to Aid Japan Relief Efforts

3/16/2011
Wells Fargo's 9,000 ATMs are accepting customer donations to the American Red Cross in the wake of the March 11 Japanese earthquake and tsunami.

Chase, BofA Among Financial Services Groups Sending Aid to Japan

3/16/2011
American financial services companies pledge support in the aftermath of Japan's March 11 earthquake and tsunami.