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 Matt Gunn

Profile of Matt Gunn

Blog Posts: 340
Articles by Matt Gunn

The New Battleground in Customer Experience

The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.

USAA to Eliminate Debit Rewards

In anticipation of lost debit interchange fees as the result of Durbin Amendment caps, USAA Bank is eliminating its debit rewards program in order to continue its more-popular free checking and ATM fee refunds.

How to Build a Secure Mobile App

While it's a relatively new channel, mobile banking is growing rapidly, and apps are emerging as consumers' mobile solutions of choice. How do you ensure your app is secure?

The Building Blocks of Data Center Transformation

The building blocks of data center transformation are automation, virtualization and cloud computing. But reinventing the data center with these technologies begins with an IT transformation.

Google Reinvents The Wallet

Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer.

Social Media Expertise Is A Joke

Everyone's talking social media, but no one has all the answers. Want to reap the benefits of increased customer sentiment, transparency, trust and recommendations that social media offers? Don't worry about the ROI. Dive in and give it a try.

CFPB Names Its Heads Of Research, Fair Lending

Sendhil Mullainathan, a Harvard professor, will lead the Consumer Financial Protection Bureau's Office of Research, while former Fannie Mae staffer Patrice Alexander Ficklin will head Fair Lending.

How to Build a Bionic Mobile App

We have the technology to make better, stronger, faster mobile banking applications. So what does it take to build the killer app?

Banks Hurry Up and Wait for Guidance from CFPB

Even as a picture of the Consumer Financial Protection Bureau's mission under Elizabeth Warren's leadership begins to take shape, banks continue to wait for specific regulatory guidance.

What, Exactly, Is A Mobile Payment?

While competing interests and emerging technologies have us waiting to replace our wallets with our phones, let's define terms.

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