Bank of America Launches Next Gen Banking Centers

The bank announced the opening of five "express banking centers," which specialize in self-service technology.

Bank of America has announced the launch of five additional "express banking centers" dedicated to offering self-service technology to handle services and common transactions in Boston, Charlotte and New York City.

The express sites will include associates to handle customers’ questions, open new accounts and guide the self-service banking options.

“With the addition of express centers, our retail business offers customers more flexibility and convenience,” said Katy Knox, retail banking and distribution executive at Bank of America. “Today our franchise combines our advanced ATM technology, online and mobile Banking, and banking centers with the personal assistance from our associates and specialists to enable customers to bank how and when they want.”

The banking center also includes ATMs with "Teller Assist," which allows customer to speak with a teller to receive personal assistance. U.S.-based tellers will be able to assist with cash withdrawals, cashing checks, depositing checks with cash back, and make loan or credit card payments in English or Spanish.

The first express banking center opened in Manhattan on Aug. 26.

Zarna Patel is a staff writer for InformationWeek's Financial Services brands, which include Bank Systems & Technology, Insurance & Technology and Wall Street & Technology. She received her B.A. in English and journalism from Rutgers University College of Arts and Sciences in ... View Full Bio