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Banks Going the Way of Airlines, Netflix, With Debit Fees Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off.
Bank IT Spending Outlook For 2012 Will bank IT spending go up or down in 2012 after a year of modest growth? Let us know how your budget is shaping up by taking a Bank Systems & Technology survey.
Cloud Payments Offer Real Opportunity for Banks Banks can cut out the middleman with a robust cloud payments offering, according to a new report from IDC Financial Insights.
Authors of "Breaking Away: How Great Leaders Create Innovation That Drives Sustainable Growth -- And Why Others Fail" Seek to Demystify Innovation With so much emphasis on efficient operations, bank CIOs can lose sight of the importance of fostering innovation. A new book aims to give companies the tools they need to create an innovative culture.
Advice for Aspiring Technology Leaders What lessons and encouragement have shaped BS&T's Elite 8 executives? The 2011 honorees discuss their most profound influences and offer advice for aspiring technology leaders.
2010's Elite 8 Honorees: Where Are They Now The recent economic turmoil and a tougher regulatory environment continue to challenge bank technology executives, who must work to improve the customer experience while cutting costs and boosting efficiencies in order to remain competitive. Bank Systems & Technology checked in with the 2010 Elite 8 honorees to see how today's challenges have changed their responsibilities and their banks' focus over the past year.
CIO Michael Harte Prepares Commonwealth Bank of Australia to Compete with Internet Giants As Group Executive, Enterprise Services, and CIO of Commonwealth Bank of Australia, Michael Harte prepares the 100-year-old institution to compete with the largest Internet firms in the world.
Aman Narain on Standard Chartered's Custom-Built Internet and Mobile Bank Global Head of Online and Mobile Banking Aman Narain scored a hit in 30 countries with Standard Chartered's custom-built Internet and mobile bank.
CIO Helen Cousins Transforms Lincoln Trust's Tech Department Using Business-First Philosophy EVP and CIO Helen Cousins' business-first philosophy has transformed Lincoln Trust's technology department into an award-winning creator of holistic business solutions.
Chief Innovation Officer Madge Meyer Points to Tech as a Key to State Street's Success Technology innovation has been key to State Street Corp.'s success, according to chief innovation officer Madge Meyer -- and she's been willing to take some risks to prove it.
CIO John Fiore Leads IT Transformation Initiative at Bank of New York Mellon John Fiore, Bank of New York Mellon's EVP and CIO, is driving an IT transformation initiative that prioritizes innovation, continuous improvement and 'rock solid' performance.
Woodforest National Bank CTO Richard Ferrara: Using Virtualization to Hurricane-Proof Woodforest National Bank CTO Richard Ferrara has a track record of envisioning how new technologies, like virtualization, can be a means to achieve other goals rather than an end in and of themselves.
JPMorgan Chase Hires Susan Ehrlich to Lead Next Generation Payments Division The executive will help the bank create payments services and solutions for consumers, small businesses and retail merchants.
CIO Rob Alexander Helps Execute Capital One's Growth Strategy CIO Rob Alexander's business background will help him execute on Capital One's growth strategy. But building an exceptional customer experience, he knows, requires a reliable IT infrastructure.
CIO/CTO Ghan Desai Leverages Open Source at Team Capital Bank A developer at heart, Team Capital Bank EVP and CIO/CTO Ghan Desai takes a hands-on approach to technology development while taking advantage of free, open source solutions.
'Think Different' -- How Steve Jobs Influenced the Role of Bank CIO The successes and leadership approaches of BS&T's 2011 Elite 8 honorees reflect the impact that the late Apple co-founder had on the way we work, manage and use technology.
7 Steps to Greater ROI in the Cloud With some careful choices about monetization, financial institutions can extract greater ROI from the cloud while serving customers better.
Banks Should Build Business Through Payables and Disbursements, Says Report A new report from Aite Group identifies opportunities for banks and tech vendors to strengthen business relationships through corporate payables.
More Than 200 Credit Unions Choose DocuSign Several credit unions across the country have decided to use DocuSign for their electronic signature solution.
What Are Banks' Biggest IT Budget Challenges for 2012? After a year where IT budgets grew (albeit modestly), will banks be spending less, more or about the same on technology in 2012? Let us know how your budget is shaping up by participating in a Bank Systems & Technology survey.
Report: Most Businesses Lack Proper Payment Card Security A Verizon report found that many businesses are struggling to comply with credit and debit card security standards.
Mitek Unveils Enterprise Deposit Platform The company introduces MitekONE, a single platform that allows the management of check deposits through all channels.
Isis Announces Deal With Mobile Handset Makers The mobile payments consortium is partnering with HTC, LG, Motorola Mobility, RIM, Samsung Mobile and Sony Ericsson on NFC-enabled mobile devices.
Three Banks Implement Wausau's Mobile RDC Offering Wausau Financial Systems has announced that three financial institutions have recently signed on to use its mobile remote deposit capture solution.
Protecting Bank Data, One iPhone at a Time Needham Bank uses MobileIron solutions to secure its company-issued iPhones and iPads.
How Are You Navigating the 2012 Banking IT Budget Process? Whether they are bigger or smaller than in 2011, banks' 2012 IT budgets will have to address everything from compliance to core systems to customer experience. Tell us how your budget is shaping up by participating in a Bank Systems & Technology survey.
Microlending and Social Media: Competition Between Banks and Non-Bank Lenders Banks should use the power of Facebook and Twitter to propel their micro-lending business.
Cybercrime to Account for $371 Million in Losses by 2015, According to Report But banks have also developed a number of approaches to protect themselves from cybercrime, Aite Group says.
Google Wallet: An Anticlimactic Launch Google Wallet has been touted as the payment method of the future, but right now, the majority of people can't even use it.
Day Two Recap of FinovateFall 2011 Thirty-two more companies made presentations, and the best in show winners were announced.
Fiserv and Kronos Developing Workforce Management Solution The two companies have announced that they're partnering to create a solution to help financial institutions measure workforce performance and boost branch effectiveness.
FinovateFall 2011 Recap, Day One Here's a quick recap of some of the highlights from the first day of FinovateFall 2011, a conference showcasing innovative financial technologies.
Fiserv, Wells Fargo Partner on Foreign Currency Exchange Solution The partnership is designed to offer streamlined foreign currency payments.
On the Fast Track to eBAM Although the premise of electronic bank account management (eBAM) is simple, the transition from a paper-based traditional bank account management process to this automated approach is a giant leap.
Cisco and Distra Partner on Payments Solution The companies have teamed up to release a platform aimed at phasing out legacy payment systems.
iPay, MasterCard Expand Bill Processing Offerings The relationship is designed to enable a broader scope of billers to see efficiencies with electronic payments.
Visa Signs Mobile Payment Deal With Google The companies have formed an agreement to allow Visa account holders around the world to use Google Wallet with Visa's payWave mobile payment application. Discover and American Express pledged their commitment as well.
Three of Every Four Banks Planning Single Transaction Banking Business in the Next Year, According to Survey A survey from software firm Misys shows a trend to consolidate cash and trade businesses into one transaction banking group.
S1 Ends Fundtech Merger, Still Rebuffs ACI Offer S1 has agreed to end its merger agreement with Fundtech for $11.9 million, but says it's still not interested in a standing takeover offer from ACI.
BofA Rolls Out E-Banking Management Solution Bank of America's electronic bank account management is now available to more clients, after a limited pilot release.
Morgan Stanley Chairman Mack Steps Down John Mack leaves post as chairman of the board and will retire at the end of the year; he is replaced by CEO James P. Morgan
MasterCard Demos the (Google) Wallet of the Future Media and analysts were able to to get a firsthand look at the future of mobile payments as the company demoed some of the features of the Google Wallet app.
Fundtech Ends Merger Agreement With S1, Takes Offer from GTCR After receiving an acquisition offer from BankServ's majority shareholder GTCR, Fundtech intends to terminate its previous merger agreement with S1.
Mobile Banking Scorecard Rates Top Seven U.S. Banks Wells Fargo scored the highest ranking in Keynote Systems' survey of bank mobile offerings for smartphones and tablets.
Retail Banks May Feel the Brunt of BofA Cuts Analysts say that the retail banking sector will likely take a hard hit as Project New BAC rolls out, and other banks will soon follow in Bank of America's footsteps.
CSC Acquires AppLabs The acquisition will enhance CSC's application testing capabilities in the financial services sector and beyond.
New Report Analyzes Small-Business Strategies of Community Banks Aite Group report says that community banks may find it difficult to capitalize on small-business customers, but the benefits justify the costs.
Internet Banking Preferred Less Among Small to Medium-Sized Businesses According to an analyst's report, these companies are putting less faith in online banking and are turning back to their branch for service and advice.
U.S. Bank Offers New Mobile Banking Tool for Businesses U.S. Bank Mobile SinglePoint aims to give business customers on-the-go banking services.
Online Banking Popularity Surges Among Customers 55 and Up A recent ABA survey shows that not only has overall preference for online banking grown rapidly in the past year, but that for the first time, the majority of customers 55 and up choose it over other channels.