Content tagged with Management Strategies posted in September 2010
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Visualizing Data For Value
Financial services firms can leverage data visualization tools to better understand their customers and drive more-profitable decisions.
Q&A: Bruce Temkin on Customer Retention
Bruce Temkin discusses how banks and insurance companies can enable a positive customer experience and unlock the power of loyal customers.
Revamping the Customer Experience
Today, financial services firms aiming to provide a quality customer experience have to revamp processes, support multichannel communications and — most critically — actually talk to the customer.
Smart IT Decisions Matter; Not Champagne Taste on a Beer Budget
In my last column (Hot Summer Matches Heat in a Banker’s Kitchen) I offered an analogy about the choices facing the management teams and bank technology vendors under stressful conditions.
Capital One Branches Open in Washington
McLean, Vir.-based Capital One Financial Corporation today announced the rebranding of Chevy Chase bank to Capital One Bank in the Washington area.
ING Direct's Swim Team Takes Toronto
Sending a team of 10 synchronized swimmers in bright orange bathing suits to perform in a two-foot deep Toronto fountain is one way to challenge an audience of astonished onlookers not to crack a smile. And for ING Direct, it's also a means to promote to Canada its new online checking accounts.
Two River Community Bank Names Werner New COO
Middletown, N.J.-based Two River Community Bank on Thursday announced that Robert C. Werner has been named senior vice president and chief operating officer.
Elite 8 2010: Renewal of Faith
The 2010 Elite 8 have been tested by the serious financial and economic challenges of the past few years, seen their own roles change dramatically and have had to make sense of astounding technology innovations.
Elite 8 2009: Where Are They Now?
BS&T catches up with some of last year's Elite 8 honorees to see how the improving economic outlook is influencing their responsibilities and priorities.
The 3 Pillars of IT Infrastructure Transformation
Listening, relationships and urgency are the pillars of an effective CIO's IT management strategy, advises State Street's Madge Meyer.
Customer Centricity Key as Banks Emerge from Crisis
Emerging from the financial crisis, the next priority for bank IT leadership is to put the customer at the center of it all.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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