Content posted in March 2004
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One Question For: Louis Barton, Frost Bank
How is your institution using data warehousing technologies to improve customer relationships?
MasterCard Cashes In On Recurring Payments
Merchants follow the card company's lead to improve their bottom lines by cutting processing costs and increasing customer retention with automatic payments.
Managing Risk
No longer solely about complying with regulations and protecting cost centers, risk management is being used by banks as a strategic tool to support product development and revenue-generation strategies. Collecting, storing and analyzing real-time data is the key.
News & Rollouts
New Products
JPMorgan Finds Onshore Success with Remote IT Shop
Scotland-based European Technology Centre paves way for worldwide sourcing model.
How United Bankers’ Bank Ensures Customer Authentication Online
Correspondent bank taps fingerprint-recognition system for secure online transactions.
Southwest Bank Prevents Fraud
Financial institution uses TCI to automate credit scoring and fraud detection.
Moneris Offers Informational Advantage
Card processor provides detailed economic data.
Scotiabank’s New File Clerk
Informatica's PowerCenter powers Scotiabank's data warehousing and data mining.
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Bank uses BVS management system to enhance customer relationships.
Tripping Over Wireless Technology
Banks move slowly toward adopting wireless technology as a channel and as an internal tool.
First Tennessee Strives for Fast Clearing
Financial Fusion and Viewpointe help Memphis bank supplement FedEx service.
UMB Bank Seeks Mutual Success
Missouri-based bank maintains competitive parity through flexibility in payments.
After Check 21, Is It Time for Cash 21?
Wells Fargo considers the end of cash as we know it.
One Bank, One Technology Architecture
Deutsche Bank to launch multicurrency automated payments platform by year's end.
The End of the Payments Business
Moving money is easy. Providing risk, liquidity and information? Now, that's banking!
Surf’s Up for Union Planters’ Last-Ever CIO
Tom Burge, EVP and CIO, Union Planters
Laptop Theft Puts Customer Data At Risk
GMAC Insurance tells 200,000 customers they could become victims of identity theft
Telling It Like It Is
MasterCard's Jerry McElhatton pulled off a $160 million tech overhaul with a leadership style that's direct and incisive, yet encourages team input.
Visa Expects Debit to Hit 15 Percent of Consumer Payments by 2007
Debit transactions growing at double-digit rate.
Merchants Target Banks’ Debit Revenues
Merchants have been aggressively slashing their payments-related costs -- at the expense of consumers' banks. A Visa exec describes the challenges for community bankers at ICBA.
Global CEOs Renew Growth Focus But Question Ability to Execute
Banks must create architectures that enable responsiveness, according to IBM BCS study.
Jack Henry Continues Outsourcing Expansion, Adds Item Imaging
As banks look to cut set-up costs and prepare for Check 21, the technology provider is expanding to meet their needs.
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Heartland Taps Jack Henry; Philippine National Bank Picks Misys; ZANTAZ Adds EDUCOM; BankWest Picks Chordiant; Eontec, Norkom Team; Edify Meets Microsoft; CSC Finds Resolution; Sovereign Uses Fifth Third; PSCU Offers Xpedite
KeyBank Streamlines Marine Loans
Bank links to IDS electronically to eliminate paperwork.
The Phisher Kings
Banks fight back against counterfeit e-mails and password thieves.
Online Banking Moves The Needle
According to BCG research, customers who pay bills online move the bottom line.
What Not To Do
When you're looking for examples of inconsistent service, inadequate deployment of technology and an overall ability to frustrate, nothing beats the travel industry.
Vaults for Sale
If a decline of cash utilization comes to pass, get ready for more write-offs, and even more pain.
Prove It’s Secure
Legislators want CIOs and service providers to show that customer data sent overseas is as safe as it is at home
Should Large U.S. Banks Outsource Their Check Processing?
Banks should reexamine their transaction processing strategy and consider outsourcing some or all of their back-office check processing functions.
Banking On Customer Care
An adaptable infrastructure helps PNC add services quickly in response to a fast-changing market.
Regional Trends in Core Systems Replacement
Vendor solutions promise greater speed to market, lower cost, advanced functionalities and higher success rates.
March of the Payments Czars
Feeling immense cost pressures on traditional banking? Call in the czars.
One Question For: James R. Belliveau
How is Commerce Bank using technology to generate and pursue new revenue streams?
"We Do"
Offshore outsourcing does some radical things to the organizational chart.
In the Advice Game, Bankers Lag Behind Financial Planners
Affluent investors seek out multiple sources of advice. But only 20% turn to banks for advice, and just a handful use bankers as their primary advisors, survey says.
Meeting the E-Mail Security Challenge
As e-mail usage becomes a standard way of doing business in banking, security issues have become an increasingly complex matter. Financial services firms looking to minimize e-mail security risks need to put a plan into place.
Recent Rollouts
Ohio Savings Bank Rolls Out EMC; Commerzbank Implements Odyssey; Mitsubishi Deploys Portia
Compliance Watch Helps Westpac NZ Keep Up with New Regs
New system will help bank strengthen AML processes
First American Gains Multi-Channel Stability
Community bank adopts DataMirror's iCluster solution to support its core systems.
People’s Bank Upgrades Lending with New Baker Hill Solution
Bank tackles growing volumes by automating credit scoring and underwriting activities.
Commerce Bank Goes on the Offensive To Fight Attrition
Gains ammunition from Harte-Hanks' DDB to stave off customer defections.
Gaining the Scale Advantage in Mortgage Lending
BearingPoint initiative aims for transformation of the mortgage business.
Union Bank Uses eLynx To Securely Send Closing Documents
Bank cuts down processing time and transmits secure data via the Web.
Making the Most of the Audit Function
Columbia Bank uses Datawatch's Monarch report mining tool to improve internal audit.
What’s Up, Docs?
Banks move towards electronic systems to manage documents.
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