IBM announces 10 computing deals with Central and Eastern European Banks -- contracts have combined value of more than $130 million; banks seek to improve operational efficiency and take advantage of mobile, Internet advances.
Banks will be required to have comprehensive liquidity risk management programs and must be able to clearly identify and assess enterprise-wide liquidity risk under normal and extreme market conditions -- as well as develop strategies to effectively bridge liquidity gaps.
The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.
Although financial institutions have to date largely escaped the fate of the U.S. government and other industries, security experts warn that it's only a matter of time until a bank suffers a major breach from a cyber attack.
With many financial services institutions currently working on a strategy to appeal to younger consumers, Capital One, with the acquisition of ING Direct, has adopted the strategy of buying them. But the bank will face challenges in retaining and cross-selling to ING Direct’s customers.
Ernst & Young's 2011 Global Banking Survey identifies the challenges and operational implications of refocusing on the consumer, especially when considered in combination with the host of regulatory changes being implemented.