To build loyalty among customers and gain a competitive advantage, banks must demonstrate radical thinking and vision and provide a seamless experience across all channels, including the branch, according to HCL Technologies' Amol Shingrupe.
BS&T research reveals that while 2012 bank IT budgets are likely to grow over 2011 levels, an array of competing investment priorities will challenge CIOs to make the most out of still-limited resources.
To fuel technology innovation and improve the bank customer experience, members of Bank Systems & Technology's Reader Advisory Board say they'll continue to focus on driving down operational costs in the year ahead.
Facing an ever-intensifying regulatory environment, banks are expected to spend more on risk management than ever before. But there is a silver lining: Many of the new standards with which banks must comply can help make their operations more efficient.
Banks' treasury services offerings are being shaped by corporate customers' demands for better controls, increased access to information, and improved transparency of payments and other transactions. What is the outlook for treasury services in 2012, and what technologies can help banks improve their offerings?
MasterCard has made an investment in and is also teaming up with mobile banking provider mFoundry, giving more consumers access to mobile payments and helping banks bring their own digital wallet solutions to market.