News & Commentary
Content posted in April 2012
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Payments 2012: Mobile Banking Users More Profitable and Loyal
News  |  4/30/2012
Bank customers who use the mobile channel also tend to be more active ones, says SunTrust's Ginger Schmeltzer.
Emerging Markets Hold Breath as E.U. Banks Shrink
News  |  4/30/2012
From Beijing to Bucharest, emerging market policymakers are as worried as those in Brussels that the rapid contraction in western European banks' balance sheets will compound the debt crisis and further delay economic recovery.
Big Isn't Bad, U.S. Banks Tell Fed
News  |  4/29/2012
The largest U.S. banks are accusing the Federal Reserve of attempting to misuse its new regulatory powers to shrink financial giants under the misguided belief that "big is bad."
Managing Growth at Park Sterling Bank
News  |  4/29/2012
The Charlotte-based bank used Citrix and Safe Systems as it sought to update its server systems after a big merger.
Barclays, Credit Suisse Face Investor Backlash on Pay
News  |  4/27/2012
More than a quarter of Barclays shareholders look set to vote against the British bank's controversial pay plan for bosses on Friday and Credit Suisse is also bracing for a backlash as investors seek a greater share of profits.
Wells Fargo Buying Prime Brokerage Firm Merlin
News  |  4/27/2012
Wells Fargo on Friday said it is buying a prime brokerage services and technology provider in a deal that will allow it to cross-sell more services to hedge fund customers.
BNY Mellon Names New CIO
News  |  4/27/2012
BNY Mellon names Suresh Kumar CIO, to replace retiring John Fiore.
U.S. Bank Picks Viewpointe's Hosted Solution OnPointe for Content Management
News  |  4/26/2012
U.S. Bank picks Viewpointe's hosted solution OnPointe for content management; Launches email governance and information management into the cloud.
HSBC to Cut More Than 2,200 U.K. Jobs; Targets Managers
News  |  4/26/2012
HSBC is cutting more than 2,200 jobs in Britain, targeting senior and middle management roles as part of its drive to slash costs and boost profitability in the face of a changing banking landscape.
China Will Be No. 1 M-Payment Market By 2015
News  |  4/25/2012
A report from consulting firm Kapronasia indicates that the Chinese mobile payments market will be worth more than $80 billion.
Protesters Picket Wells Fargo Meeting, 24 Arrested
News  |  4/25/2012
Police in riot gear arrested two dozen people on Tuesday as protesters with a huge inflated rat sought to disrupt a Wells Fargo annual shareholder meeting to express anger over foreclosures, executive compensation and corporate taxes.
Banks Can’t Afford to Be Afraid of Social Media
News  |  4/24/2012
Banks ignore social media at their own risk. But effectively taking advantage of the ever-growing channel requires more than just setting up a placeholder presence — it requires true engagement and authenticity.
Bankers Should Do the Right Thing: Regulator
News  |  4/24/2012
Bankers should "do the right thing" in salaries and service to clients and not be driven purely by the size of their pay packets, top UK regulator Hector Sants said on Tuesday in his last speech before standing down.
JPMorgan Treasury Services Launches Mobile Image Deposit Product
News  |  4/24/2012
Image Deposit Direct Mobile enables U.S.-based companies to make check deposits using any Apple iPhone device.
Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model
News  |  4/23/2012
Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?
Building a 21st Century Agency: An Inside Look at the CFPB's Technology Infrastructure
News  |  4/23/2012
While it has begun outreach initiatives to help it understand the scope of its task, the Consumer Financial Protection Bureau also has had to build its tech infrastructure. CFPB CIO Chris Willey recently spoke with BS&T about the benefits and challenges of being a newly created entity and about how technology advances the agency's mission.
3 Tips For Implementing Banking BYOD Initiatives
News  |  4/23/2012
Banks must focus on improving BYOD skills. Carlisle & Gallagher's Tom Mataconis offers three critical steps.
Consumerization in Banking Is Driving More Profitable Relationships
Commentary  |  4/23/2012
Consumerization is changing how both customers and employees interact with their banks through BYOD, social media, and more-customized and targeted approaches to product development.
Providing a Distinctive Customer Experience: The Power of Customer Communications Management
Slideshows  |  4/23/2012
When it comes to customer communications, a personalized, multichannel experience is required.
BofA $20 Million Settlement Called Inadequate
News  |  4/23/2012
Bank of America Corp directors, who were sued by shareholders for allegedly paying too much for Merrill Lynch & Co in 2008, must defend a proposed $20 million settlement of the claims in federal court in New York, court papers show.
TeleCommunication Systems Offers Expanded Security Portfolio
News  |  4/23/2012
The mobile security company announced the expansion of its Secure the Edge solutions.
Infosys Being Investigated by U.S. Homeland Security Dept.
News  |  4/23/2012
Infosys, India's Number two software services exporter, is under scrutiny from the U.S. Department of Homeland Security for likely errors in employer eligibility documents of its staff working in the United States, the company said in a statement.
Wells Fargo's Secil Tabli Watson Looks to Improve the Corporate Banking Experience
News  |  4/23/2012
As the new head of Wells Fargo's wholesale Internet services group, Secil Tabli Watson brings lessons learned from her former position as head of the bank's consumer digital channels to Wells' commercial and corporate digital channels, where she will continue to focus on improving the customer experience.
4 Keys to Connecting With Customers In the Mobile Age
Commentary  |  4/23/2012
Banks face big hurdles to engaging consumers in the mobile era, says Dell's Bob Barris. He offers tips for getting closer to customers.
Oracle Probes Google Engineer About Key Email
News  |  4/20/2012
A Google engineer, testifying in a high-stakes trial pitting Oracle Corp against Google Inc, denied that he referred to Oracle or any other company when he wrote in an email that Google should take a license to use the Java programming language.
Bailouts, Bonds and...Disney? Top Banking Quotes of the Week
Slideshows  |  4/20/2012
Executive compensation, bailouts and looming disaster in Europe were among the trending topics in the worldwide baking industry this week. Bank Systems & Technology keeps you in the loop by compiling the top quotes of the week. Enjoy!
Greek Banks to Show Pain of Bond Swap, Bad Loans
News  |  4/20/2012
Greek banks will post big losses for 2011 on Friday, as they will include the writedown on government bonds suffered during last month's bailout deal for the country as well as provisions for higher bad loans due to a deep recession.
BofA, USAA, Citi Top Tablet Banking Report
News  |  4/19/2012
Javelin Strategy & Research examined the tablet offerings from top banks.
Citi's Pay Rejection a Wake-Up Call to U.S. Boards
News  |  4/19/2012
Institutional investors are increasingly pressing boards to rein in outsized executive pay, and after Citigroup shareholders rejected a compensation plan on Tuesday, more directors may start listening.
E.U. Says No Plans to Activate Funds For Spanish Banks
News  |  4/19/2012
The European Union has no plans to activate its emergency funds to recapitalize Spanish bank and Spain had no need to appeal for funds to do so, the European Commission said on Thursday.
Banks May Not Be Able to Resist 'Bring Your Own Device'
News  |  4/19/2012
User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives are forcing banks to embrace BYOD.
The Future of Corporate Banking: Intelligent Transactions to Improve the Customer Experience
News  |  4/18/2012
The next big thing in the treasury services/corporate banking space will be bringing intelligence into high-value transactions, according to participants at the recent SWIFT Operations Forum.
Spain Banks' Bad Loans Highest Since 1994
News  |  4/18/2012
Spanish banks' bad loans rose to their highest level since Oct. 1994 in February, to 8.2 percent of their credit portfolios, Bank of Spain data showed on Wednesday, as the sector continues to battle sliding house prices and a looming recession.
MasterCard Enters Daily Deals Market
News  |  4/18/2012
The card scheme is partnering with deal aggregator Local Offer Network.
Citigroup Loses Advisory Vote on Exec Compensation
News  |  4/18/2012
Citigroup Inc shareholders gave a vote of no confidence to the bank's executive compensation plan on Tuesday, dealing a surprise embarrassment to Chief Executive Vikram Pandit.
National Bank of Abu Dhabi Creates a Modern Data Center
News  |  4/17/2012
National Bank of Abu Dhabi cuts energy use and downtime by leveraging multiple Emerson Network Power solutions to modernize and manage its data center.
Renewed Euro Zone Worries Prompt Investor Caution: BofA Poll
News  |  4/17/2012
Investors have turned away from riskier assets, favouring U.S. stocks, as concerns about the euro zone debt crisis resurface and expectations for global growth are scaled back, a closely-watched fund managers' survey showed on Tuesday.
Consumers Most Likely to Forgive USAA and Credit Unions After Bad Experience
News  |  4/17/2012
A survey conducted by Temkin Group also found that consumers would have a short leash with Bank of America, HSBC and Citi.
Localized Services Key to Improving Customer Experience
News  |  4/17/2012
A survey conducted by BT Global and Avaya found that consumers desire a personalized touch when dealing with their bank.
IT, Marketing Have Tense Relationship: Deal With It
Commentary  |  4/17/2012
Tension between IT and the marketing department is inevitable. CIOs must lead, not make excuses, in order to help the business deliver innovative products and services.
Jury Selection Starts in Oracle Vs. Google Trial
News  |  4/16/2012
Jury selection in a high-stakes dispute over smartphone technology kicked off on Monday morning, in which Oracle Corp accuses Google Inc's Android operating system of violating Oracle's patent and copyright for the Java programming language.
Mitek Files Patent Infringement Lawsuit Against USAA
News  |  4/16/2012
The two parties are in a dispute over mobile RDC technology.
Legacy BofA Brokers May be Next Wave to Depart Merrill Lynch
News  |  4/16/2012
Hundreds of legacy Bank of America brokers may form the next wave of departures from Merrill Lynch after many recently pocketed their retention bonuses, recruiters and former brokers say.
Europe's Banks Leave Room for Rivals to Fund World Trade
News  |  4/16/2012
Euro zone banks have pulled back from the $18 trillion business of helping companies trade their goods around the world, opening the door for rivals to grab a slice of the growing market.
Using Live Chat to Reconnect With Online Customers
Commentary  |  4/13/2012
Banks should consider audio and video chat as a prime tool in engaging online customers.
BofA CIO Gordon Resigns
News  |  4/13/2012
Marc Gordon, who has been with the company since 2004 cited a "personal change of direction" for the move.
U.S. Consumer Agency Suggests Looser Credit Card Rule
News  |  4/13/2012
Public interest groups are chiding the new U.S. consumer watchdog for proposing to rollback part of a credit card rule that cracks down on the fees that can be charged to borrowers.
Spain Pushes Banks to Pay For Sector Clean-Up
News  |  4/13/2012
Spain needs at least 20 billion euros ($26.35 billion) to secure the sale of three bailed-out banks and wants the rest of its hard-pressed banking sector to provide the cash in order to avoid putting more taxpayer money into the industry.
Top Quotes of The Week From The Banking Industry
Slideshows  |  4/12/2012
There's never a dull moment in the financial services world, and this week was no exception. Lawsuits, bank capital and student loans were among the hot topics of the week — with a dash of regulation thrown in as well for good measure. Here are Bank Systems & Technology's picks for the quotes of the week in the banking industry.
Big Banks Face $638 Billion Shortfall on New Rules
News  |  4/12/2012
The world's biggest banks would have had to raise more than $600 billion euros to achieve minimum capital ratios if tougher rules that are coming in for the industry had been in force last year.
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