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How Wells Fargo Is Improving Employees’ Experience – And Productivity
Sharon Murphy, who runs Team Member Infrastructure Services at Wells Fargo, is leveraging consumerization to make employees more productive.
Chris Perretta Builds Non-Stop Change Into State Street's DNA
How CIO Chris Perretta has helped State Street make change and transformation business as usual.
Heritage Financial's Core Conversion With an Added Twist
Lisa Welander led Heritage Financial through a successful core replacement in the midst of a heavy M&A period.
Citigroup Achieves Greater Efficiency Through Automation
DK Sharma helped usher Citi's Asia-Pacific banks to a standard platform, a model that's now being assessed globally by the bank.
Outsourcing Helps Peoples State Bank Execute Growth Strategy
Under VP/COO Leif Christianson's leadership, Peoples State Bank has outsourced its core banking systems -- and boosted revenues and growth as a result.
How BECU’s IT Strategy Has Enabled Huge Business Growth
Under Butch Leonardson's leadership, BECU's IT organization has helped the credit union quadruple its assets.
BBVA Compass: On the Path to Digital Transformation
Gabriel Sánchez Iniesta helps usher BBVA Compass into the future of banking.
Great CIOs Know Innovation Is About Making Banking Better
Bank Systems & Technology’s 2014 Elite 8 executives are playing critical roles in helping their organizations create cultures of innovation.
Ready in a Snap (or a Click): Empowering Consumers With Customer Centric Origination
For a bank to effectively achieve true customer centricity, it must take a close look at its technology infrastructure.
InformationWeek's IT Chief Of The Year: Bank Of America's Cathy Bessant
Bessant leads BofA's 100,000-person technology and operations group as the bank scraps back from financial and regulatory disaster. Her formula: steady, reliable performance over glitz.
Taking Mobile Mainstream
A new Forrester report examines the current state of mobile banking.
Digital Signage & Interactive Technology in the Branch of the Future
By and large, banking in the US hasn't changed significantly in over 70 years.
BBVA Compass Names New COO
The move is part of an overall structural change at the bank.
Why Some Retailers Are Accepting Bitcoin
Some of the virtual currency's unique characteristics have proven attractive to some businesses.
Using Technology to Clean the 'Muck' Between the Servicing System & the General Ledger
There are significant cost savings to be realized in this area.
One Size Fits Nobody in End User Services
How building profiles from employees' roles and behaviors can help optimize your end user services.
The Truth About Core
Why aversion to conversion is bad for your bank.
30% of Smartphone Owners Want to Use Mobile Payments Over the Holidays
Smartphone owners are looking to use ApplePay and Google Wallet, but don’t know where they can.
Royal Bank of Scotland Fined for IT Failure
The UK Financial Conduct Authority asserts the bank did not have adequate systems in place related to a 2012 incident where customers lost access to their accounts.
PayPal App Launches for Pebble Smartwatches
PayPal announced the launch of its app for Pebble smartwatches as interest in banking and payments with wearables rises.
For Banks, Business Needs to Get Personal
Research from Cisco suggests that customers are seeking more personalized service from their bank delivered through any channel on demand, and are willing to switch for it.
Chip and Quill: How EMV Will Increase Card Fraud in the U.S
There’s a price to pay for being last to the global EMV party.
Tech Hygiene: 10 Bad Habits To Break
When it comes to digital devices, a little cleanliness – both inside and out – goes a long way.
Check Imaging Systems – Data Improvements Needed to Fight Fraud
Fighting mobile check deposit fraud will require more data than most banks and vendors are typically collecting.
Consumers Warming to Alternative Payments
But there are still concerns about security, a new survey finds.
4 Key Trends From the Citi Mobile Challenge
Presenters at the Citi Mobile Challenge demo day demonstrated how mobile is changing financial services.
Risk Aversion: The Biggest Innovation Obstacle
Fear of risk is the biggest factor holding financial services organizations back from innovating.
How to Win the Digital Banking War
Customers think in terms of solutions, not products.
Authentication Risks Tops Concerns Over Digital Payments
A new report shows that organizations plan to adopt new payments forms like digital wallets, but still worry about security.
Taking Aim at Passwords
MasterCard, in conjunction with Visa, is developing a new authentication standard.
POS Malware Continues To Evolve
New report out today details three prevalent families.
The Cinema: A Place of Payments Innovation?
How to maximize value for the customer with the innovations happening in payments today.
SAP, Samsung Parter on Mobile, Wearable Technology
The partnership will include a foray into payments as well as mobile banking solutions.
Report: CNP Fraud Going Up, Regardless of EMV
A Javelin study predicts that Card Not Present fraud will be little affected by EMV migration.
Mozido, MasterCard Partner on Mobile Financial Services
Mozido says the partnership will help it in its goal of offering mobile financial services to the unbanked.
AFP 2014: Banks Still Determining the Path Forward
Faster payments, cyber security, and other trends have banks rethinking their long-term strategies.
Technology Business Management: Nail Down Costs, Find Value
Technology and business leaders from Goldman Sachs, Kaiser Permanente, and other heavyweights gather at the Apptio-sponsored Technology Business Management Conference in Miami Beach to trade ideas.
What’s Next for NFC Payments
ApplePay helped open the door for NFC mobile payments, but other players will have a say in how the market develops.
Old vs. New: The Difference in Banking IT Transformation
The new IT operating model in banking and financial services embraces a lean, rationalized application portfolio developed to free up resources and promote innovation.
How Big Data Will Influence the Financial Space in 2015
Without faster and better analysis and visualization tools, financial institutions will be unable to comprehend relationships or patterns that exist within the data. This defeats the point of using it at all.
Bank of China Opens 'Smart Branch'
The bank and its technology partner IBM said the branch is designed to enhance the customer experience.
Stearns Solves ECM Sprawl
After a decentralized enterprise content management system led to document silos, Stearns Bank increased productivity and reduced risk with M-Files.
US Bank & Viewpost Help Small Businesses Ditch Checks
US Bank’s new partnership with Viewpost North America will enable its small-business customers to drop paper checks for electronic payments and invoicing.
Maritz Acquires Allegiance Software
The two companies will combine to form a new customer experience-focused firm.
CDOs Replace CIOs? I'm Not Buying It
Marketing-minded chief digital officers aren't technical enough to lead the changes that companies need to make.
Why Do Consumers Leave Banks?
A new survey from TD Bank examines consumer attitudes towards financial services.
Banks, Bitcoin & the Blockchain
The Bitcoin Blockchain could offer benefits to banks that are willing to experiment with it.
Where Does DDA Fit in the New World of Household Engagement?
DDA accounts are still relevant in today's changing banking relationship model.
Digital Channels: Windows to Financial Institution’s Soul
It might be time to clean those windows and improve the view.
Regulation & Changing Customer Expectations in Treasury Services
How regulation and the retail banking experience are driving innovation in treasury services.
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