News & Commentary
Content posted in July 2003
SIA Technology Conference Products
News  |  7/30/2003
CSFB Security Head Looks to Add Value
News  |  7/30/2003
Former special agent for U.S. Customs Service John Varrone brings perspective and experience to CSFB and to the broader financial community.
Help Wanted For Internet CRM
News  |  7/30/2003
Banks need to improve their online customer service, analyst argues.
French Institution Builds National Data Warehouse
News  |  7/30/2003
The Caisse d'Epargne Group has consolidated customer data from 26 million customers.
In Search of the CRM Payoff
News  |  7/30/2003
A few firms are rolling out wealth-management platforms incorporating CRM, bucking industry trends.
WINTrust Uses NuEdge To Identify New Customers
News  |  7/30/2003
Institution seeks superior returns through demographics.
Brain Power
News  |  7/30/2003
Thanks to deployment of technologies such as data warehouses and analytical tools, banks pursuing business intelligence strategies are reaping benefits in terms of greater profitability, improved service and stricter regulatory compliance.
Raiders of the Lockbox ARC
News  |  7/30/2003
CheckFree technology helps Bank of America prevent lost transactions
WesCorp Determines Actual Costs with Hyperion App.
News  |  7/30/2003
WesCorp tries to determine costs for products and services.
Web Services Benefit Wells Fargo and Its Customers
News  |  7/30/2003
Wells Fargo initiates in Web-based transactions for wholesale banking customers.
BankFinancial Combats Customer Defections
News  |  7/30/2003
BankFinancial uses a new tool for CRM.
FleetBoston Adds Recognition to Image Processing
News  |  7/30/2003
FleetBoston launches a deposit processing system.
Linux Sprouts in Hungarian Bank
News  |  7/30/2003
Hungarian bank helps Linux break "glass ceiling."
European FSIs Focus on Core Systems
News  |  7/30/2003
Although budgets remain flat, banks and insurers in Europe spend more on infrastructure to gain efficiencies.
World Briefs
News  |  7/30/2003
PATRIOT Act Customer ID Deadline Nears
News  |  7/30/2003
Deadline pressures eased by flexibility incorporated into USA PATRIOT Act guidelines for financial institutions.
Linux Marches on at SIA
News  |  7/30/2003
Linux adoption has occurred in three stages, according to Dushant Shahrawat, senior analyst with TowerGroup, in a presentation at last month's SIA Technology Management Conference.
Trading Volumes Keep Industry Rolling
News  |  7/30/2003
Attendees at the Securities Industry Association conference sense a turnaround.
Bank Bytes
News  |  7/30/2003
Bankers Can't Jump
News  |  7/30/2003
Culture remains by far the biggest obstacle to the ability to sell financial products and services in banking organizations.
Data Mining on Check Images OK, Says Legal Expert
News  |  7/28/2003
Banks that create and maintain check image archives on behalf of their customers have control over a potentially valuable source of marketing information. But tapping into that information requires careful consideration of state and national laws.
Job Security Curtails Security Outsourcing
News  |  7/28/2003
Large companies such as Merrill Lynch find benefits in outsourcing security, but most firms still take the do-it-yourself approach, according to an InformationWeek survey.
PR Newswire Assumes Leadership Position at XBRL-U.S.
News  |  7/28/2003
Industry consortium seeks greater adoption of XML-based standard in financial reporting.
E-Banking Is Board-Level Issue, Says Basel Committee
News  |  7/22/2003
Boards of directors and senior management at banks should take a closer look at e-banking projects and security initiatives.
Protecting Patents
News  |  7/22/2003
It appears that claiming patent infringement is en vogue within the financial technology community, judging by Reuters' recent patent infringement accusation of Bloomberg.
Macro-Challenges and Market Forces in Worldwide Payments
News  |  7/22/2003
The time has come for banks to reassess the true importance of their payments businesses, without taking it for granted.
Wachovia Database Exec Looks Back at First Union Merger
News  |  7/14/2003
Big bank mergers have often brought with them tales of woe from customers ill served as a result of the integration of people, technology and operations. Such nightmares the integration team at Wachovia and First Union wanted to avoid.
Deutsche Bank Extends Its 20,000-User VPN Using Clientless Technology
News  |  7/14/2003
Deutsche Bank users can log in to the bank's VPN from Internet kiosks and from PCs on client sites without excessive security concerns.
Check Conversion in the US
News  |  7/14/2003
Obsessed with the concept of "consumer check culture," the payment industry has convinced itself that converting checks to electronic debits for processing would be easier and cheaper than massively converting consumers to electronic payment instruments.
HIBERNIA BANK TRACKS TEXAS-SIZED OPPORTUNITIES WITH JD EDWARDS
News  |  7/8/2003
To support expansion and ongoing client support, Hibernia Bank has adopted CRM software from JD Edwards.
HOMELAND-SECURITY TECHNOLOGIES NEED DUAL PURPOSE
News  |  7/8/2003
Homeland-security technology needs to help prevent terrorist attacks and also address other government or commercial needs.
ANALYSIS FROM GOMEZ: ONLINE BILL PAYMENT'S FINISHING TOUCHES
News  |  7/8/2003
Despite progress, there are still numerous opportunities for banks seeking to build consumer adoption and usage of online bill payment.


Register for Bank Systems & Technology Newsletters
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.