MasterCard Reorganizes to Better Focus on Customer Strategy

MasterCard (Purchase, N.Y.) is reorganizing to better align its global customer-focused strategy with customer expectations and to ensure that it will be in a position to innovate and deliver products and services to the marketplace, according to the company.

Effective immediately, the firm will combine global customer accounts with the regions where they are headquartered, and integrate all products and solutions activities in each region to focus delivery on regional objectives.

In further aligning with its global customers' operating model, the global accounts will be managed by the hosting region with dedicated account resources around the world.

In the U.S., the company has established an expanded business unit that encompasses its U.S.-based global accounts along with its U.S. Region. This newly defined business unit, U.S. Markets, will be led by Chris McWilton, President, U.S. Markets. McWilton, 50, was previously President, Global Accounts.

"The changes we are making will provide a better global customer experience, ensure that we deliver in a more efficient and cost-effective manner, and further clarify internal roles," said MasterCard President and CEO Robert W. Selander.

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio