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Management Strategies

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Capital City Bank Group to use outsourced Internet cash management service from Banklink; KeyCorp to provide employees with Web access to enterprise documents using software from Mobius Management Systems; Bradford National Bank installs new online teller system from National Source One; West Coast Bank deploys rear-projection displays from Clarity Visual Systems.

Capital City Bank Group, based in Tallahassee, Fla., will use outsourced Internet cash management services from Banklink, a New York-based unit of Fiserv, Inc.

The WebLink solution allows Capital City Bank's customers to check balances, send ACH transactions, initiate internal funds transfers, request stop payments and send e-mail message to the bank, in a secure, authenticated browser-based environment. Also, Capital City Bank will offer Banklink SERIES 2000, which is downloadable Web-enabled software that the bank can customize to build its own cash management solution.

"Our ability to offer two comprehensive cash management solutions - one Internet-based and the other Web-enabled - supports our strategy of offering our business banking customers the right product to meet their individual needs," said Carol Brannen, assistant vice president at Capital City Bank.


KeyCorp, based in Cleveland, Ohio, will provide its employees with Web access to enterprise documents using software from Mobius Management Systems, Rye, N.Y. The first phase of the project will include computer-generated documents, followed by check images at a later date.

The document management solution includes Mobius ViewDirect, a content server for capturing, indexing and storing images; and DocumentDirect, which provides browser-based access to ViewDirect content. ViewDirect also maintains "virtual folders" of documents associated with a customer, task or transaction.

"This initiative will enable us to enhance the customer experience, improve sales performance, streamline operational processes and leverage the Internet as a delivery channel," said Allyn J. Pytel, senior vice president of media output management for Key's Banking Services operations.


Bradford National Bank, based in Greenville, Ill., installed a new online teller system from National Source One, based in Lenexa, Kan., for its three branches.

The NSO Teller Suite provides real-time monitoring of teller status and maintains transaction history records for all tellers. Also, the signature verification module helps to prevent fraud from occurring.

"Our previous system was limiting our ability to provide our customers with all the information they wanted in a timely manner," said James Keaster, senior vice president at Bradford National Bank. "It also can help us with fraud protection for large-dollar items."


West Coast Bank, headquartered in Lake Oswego, Ore., deployed three side-by-side 38" AP/LCD rear-projection displays from Clarity Visual Systems, Wilsonville, Ore., to act as a digital signboard above the teller area of its new branch in Canby, Ore.

Content will be developed by the bank's creative services department and transmitted to the Canby branch using hardware from Comwerx USA, based in Vancouver, Wash, and SignSuite software from Clarity Visual Systems.

"With SignSuite, we can display real-time information on market rates, bank promotions and special services, so customers visiting the bank are kept up-to-date on all we have to offer," said John Baker, marketing and bank products manager for West Coast Bank. "The ability to communicate bilingual messages also creates a higher level of service for our community banks."

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