** Commerce Bank Cranks Up CRM
Commerce Bank (Kansas City, Mo.) integrated First Research's (Raleigh, N.C.) Industry Intelligence Tools solution with the bank's internal CRM system. Custom Web services were developed to create one internal resource where bankers can view specific customer data combined with critical information about that customer's industry. First Research synthesizes hundreds of sources of information into a format designed for quick understanding of a prospect's or client's business issues to enhance CRM systems, according to First Research.
** First Charter Rolls Out Retirement Product
First Charter Bank (Charlotte, N.C.) implemented the RolloverHQ platform from RolloverSystems (Charlotte, N.C.). RolloverHQ will be used to provide automated retirement plan rollover services, including EGTRRA-mandated automatic rollovers, to the bank's retirement plan clients and those of its subsidiary, SouthEastern Employee Benefit Services. The product's filtering technology enables banks to selectively retain the accounts they want, says RolloverSystems. When rollover candidates do not meet specific segmentation criteria, the system provides IRA offers from other financial institutions on the RolloverMarket Direct Network.
NCipher Secures Data With Encryption
NCipher (Cambridge, U.K.) released KeepSecure, an enterprisewide product suite that encrypts data at the database, file and application levels. The solution allows organizations to secure data through a modular approach that combines scalability with the benefits of centralized policy definition, reporting and auditing, nCipher says. KeepSecure includes security adapters to facilitate integration with popular databases, file systems and business applications, according to the vendor.
TIBCO Enhances Development Tool
S1 Upgrades Teller Offering
S1 (Atlanta) introduced version 3.5 of its Enterprise Teller smart-client teller tool. The suite offers a single launch screen that can present 80 percent of banks' most common tasks, S1 claims. Deployment costs are cut, the vendor says, because the applications reside on a central server and are deployed over the Internet to local teller stations. Administrators can graphically map business processes to help increase efficiency of teller tasks, S1 adds.