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Management Strategies

03:59 PM
Art Gillis
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Sometimes Even The Best Research Doesn't Produce The "Right" Answers

I'd like to begin this blog with story about a nice experience dating back to the sixties when I worked for a large consulting firm. Our client was an airline called TWA. The board of directors hired our firm to answer a question that management and the board couldn't resolve - Should TWA move its reservations center to Rockleigh, New Jersey or leave it in Kansas City?

I'd like to begin this blog with story about a nice experience dating back to the sixties when I worked for a large consulting firm. Our client was an airline called TWA. The board of directors hired our firm to answer a question that management and the board couldn't resolve - Should TWA move its reservations center to Rockleigh, New Jersey or leave it in Kansas City?

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