FEATURE Banks Look to Multimedia Technology to Grow Branches The branch of the future takes shape using interactive and self-service technologies to enhance customer satisfaction. INDUSTRY WATCH RFID Helps Wells Fargo Track Assets, Improve Business Continuity Radio Frequency Identification (RFID) beats bar coding for many banking applications. Financial Crisis Creates Faith Crisis Cisco survey and market indications show consumer trust in banks trending down. sidebars Two Polls, Two Conclusions on Whether Consumers (Still) Trust Banks CashEdge and Cisco come to differing opinions on the levels of trust consumers place in their banks. Since Crisis, Bank Ads Are Pushing Trust Bank ads aim to boost flagging consumer trust. BEST PRACTICES Prized Deposits Grow for Boston Bank Using RDC Remote deposit capture adds $4 million in deposits in 18 months, as RDC technology pays for itself. WSECU Taps ShoreTel to Shore Up Phone Efficiency When an outdated phone system at Washington State Employees Credit Union needed improvement, California-based ShoreTel had the solution. ROLLOUT Sweden's SEB Uses Fiserv NetEconomy for AML Efforts The solution will allow for improved oversight without taxing existing resources. Postbank Deploys SAP Payments Engine Payments transaction subsidiary BCB gains end-to-end capabilities. Garanti Bank Deploys Gemalto EMV Contactless Credit Cards Gemalto to provide bank with its single-chip EMV contactless banking cards. Industrial Bank of Korea Upgrades to IBM System z10 Implementation is first introduction of System z10 into the Korean financial services market. |
FROM THE EDITOR As Banking Regulation Gets a Global Facelift, Will Traditional Centers of Influence Shift? Among the consequences of the global financial crisis will be a shift of power away from the traditional centers of New York and London. Financial services regulatory models also will change, according to a new report from the Group of 30. EXECUTIVE Q&A SunTrust Banks' EVP, Treasury and Payments Solutions, David Fuller, Balances Innovation With Common Sense With 25 years of financial services experience, Fuller sees transparency and accountability as cornerstones of his management style. PAYMENTS WATCH Google Partnership Key to Visa Mobile Payments Strategy Payments giant will offer m-payments services on Android-enabled mobile phones, launches P2P transfer pilot with U.S. Bank. CHANNEL WATCH Look to Analytics for Branch Growth The right combination of data, analytics and automation could spell branch success. RISK/COMPLIANCE WATCH South Dakota Establishes Financial Security Center National Center for the Protection of the Financial Infrastructure is created at Dakota State University.
EXECUTIVE WATCH Jon Richman to Head Deutsche Bank's Combined Trade/Cash Management Sales Team Richman joins new team at Deutsche after 20 years at Standard Chartered Bank. Marty Lippert Moves Up From Citi CIO Slot There's now one degree of separation between Lippert and CEO Vikram Pandit. NEW PRODUCTS Harland Financial Rolls Out New CRM Offering Touché CRM combines standard CRM functionality with business intelligence features plus enterprise messaging. S1 Enterprise Incorporates IAT Capabilities in Its Corporate Banking Solution NACHA ’strongly encourages’ banks to implement IAT by March 20, 2009. FRSGlobal Launches Reporting Product That Meets Basel II Pillar 2 Demands FRSGlobal ReportBuilder is part of the FRSGlobal REPORTINGCentre for regulatory reporting. |
