 Zeynep Fredrick, EVP and CIO, Webster Bank
COVER STORY U.S. Banks Are Talking More About Core Conversions Core conversions are becoming a topic of serious conversations among U.S. banks, but not many are taking action. FEATURE BPM's Strategic Benefits Offer Greater Agility Enterprisewide As business process management provides unprecedented transparency into processes, banks are taking BPM beyond simple workflow automation to measure and optimize processes ranging from online account opening to compliance. EXECUTIVE Q&A EVP and CIO Paul Johnson Guides BB&T Corp.'s Organic Growth After more than a decade of focusing on M&A, BB&T Corp. now looks to grow from within, and in the process is transforming the role of its IT department to become a collaborative value center. INDUSTRY WATCH Citi Launches White-Label Settlement Service Citi's new foreign exchange (FX) service aims to help emerging economies lower settlement risk by settling both sides of the trade simultaneously. Banks Eye Opportunities in Healthcare Beyond HSAs Fifth Third, JPMorgan are among the banks introducing end-to-end solutions to drive paper out of the healthcare payments chain. Wells Fargo Introduces vSafe, a Virtual Safe-Deposit Box Wells Fargo's new vSafe service securely organizes and stores customers' electronic documents and offers access to them via the Internet. Consumers Have Great Expectations for Online Security Consumers recognize their role in securing accounts but still blame banks for breaches, Accenture study reveals. BEST PRACTICES SunTrust Rolls Out Cell Phone Banking GT Software's Ivory Service Architect enables SunTrust to create Web services from mainframe-based applications in order to provide mobile banking on customers' cell phones. Business Bank of Texas Taps PCS' Outsourced Core Banking Platform De novo Business Bank of Texas leverages Precision Computer Systems' outsourced core banking platform to minimize overhead. NEW PRODUCTS Qualys Offers SaaS Risk Management QualysGuard Enterprise Security and Compliance Suite offers policy compliance, vulnerability management and PCI compliance products. Pegasystems Releases Solution for Fraud and AML Investigation Management BPM Solution Framework provides a cross-organization alert and investigations management system. Vanguard Offers New ATM Router The 3410 Access Services Gateway solution improves ATM communication. ROLLOUT United Western Bank Taps Jatheon's Plug n Comply for In-House E-Mail Archiving The scalable, turnkey appliance makes it easy to retrieve archived messages for e-discovery requests, notes bank's CTO. |
FROM THE EDITOR The Greening of Banking The banking industry clearly recognizes that consumers are concerned about the environment and will embrace lifestyle-changing initiatives that help them "do well by doing good." PAYMENTS WATCH Contactless Payments Are a Stepping-Stone to Mobile Cooperation among disparate entities is the key to achieving mobile payments, Javelin Strategy & Research study says. CHANNEL WATCH ATMs Add New Functionalities By adding features such as personalization and no-envelope deposit, banks hope to turn ATMs into relationship-building tools that help keep customers loyal. RISK/COMPLIANCE WATCH Banks' Risk IT Spending to See Modest Growth Bank IT spending - even on risk management solutions - is likely to come under greater scrutiny as the credit crisis continues. PERSPECTIVES: TELEPRESENCE/VIDEOCONFERENCING
EXECUTIVE WATCH Fox Chase Promotes Lynch to Chief Payments Officer Keiron Lynch will focus on helping customers understand the new payments landscape. Ryan Buckley Named New CIO at Unibank Former Citizens Financial Group information security director to tap technology to improve customer service. Bank of America Promotes Dean Athanasia Athanasia becomes BofA's president of premier banking & investments. BankAtlantic Names Mohr President of Miami-Dade/Broward Branches Chuck Mohr will oversee 51 stores. Richard Lyon Joins Capital One Financial Capital One taps Lyon to be SVP of commercial real estate banking. XBRL US Taps Campbell Pryde to Be VP Pryde joins consortium as VP, domain and chief standards officer. |