This is Bank Systems & Technology's January issue, which looks at how banks can provide service with a human touch, even in a multichannel digital world. Access is free, but you must be registered for BS&T's digital editions to download the issue. Please register below. There's no cost, and it takes only a few minutes. Once done, click the "Go To Digital Issue" button at the bottom of the page.
IN THIS ISSUE:
The Human Touch: Banks are connecting with customers in all sorts of new ways, but personal interaction is still key to a rewarding experience. We look at five ways to keep your customers close.
The ROI On CXP: Nontraditional banks are redefining what it means to provide a great customer experience.
USAA's Customer Touch Points: Financial service provider focuses on big life events to connect with members, says head of member experience Wayne Peacock.
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