Verint’s Impact 360 for Retail Financial Services Enhances U.S. Bank’s Workforce Management

U.S. BANK implemented Verint Witness Actionable Solutions' workforce optimization solution, Impact 360 for Retail Financial Services, at the bank's 2,518 branch locations throughout the United States. The Minneapolis-based financial institution employs the solution to manage its branch staff, support extended bank hours, and expand sales and services while improving overall customer service, according to a release.

"Enhancing the customer experience is a major initiative for us -- we want customers to feel valued when they walk into their U.S. Bank branch," explained Rick Hartnack, vice chairman and head of consumer banking at U.S. Bancorp, parent company of U.S. Bank, in the release. "We can now assess and redeploy our resources strategically -- by market, by day and by time of day -- placing us in a strong competitive position."

Verint Witness Actionable Solutions is a business unit of Melville, N.Y.-based Verint Systems.

RBC Centura Bank Rolls Out FIS' TouchPoint

RBC Centura Bank (Raleigh, N.C.), a wholly owned subsidiary of Royal Bank of Canada, rolled out Jacksonville, Fla.-based Fidelity National Information Services' TouchPoint product suite to support the bank's branch platform and teller upgrade initiative. TouchPoint is a suite of customer interaction solutions based on FIS' Xpress Enterprise Services architecture that helps financial institutions enhance sales and service performance through all delivery channels, including the branch, contact center, Internet and relationship managers, the vendor says.

Malaysian Bank Implements Algorithmics

Integrated financial services group Alliance Bank Malaysia Berhad (Kuala Lumpur) implemented the Algo OpVar Standard Edition solution from Algorithmics (Toronto) for managing operational risk. According to Algorithmics, Algo OpVar Standard Edition is the industry's only fully integrated out-of-the-box solution for identifying, measuring and mitigating operational risk, which helps institutions meet their regulatory, governance and compliance goals. The solution captures and stores information in a centralized database that can serve all users involved in the management of operational risk and compliance issues.

Japan's Mizuho Bank Deploys Teradata

Mizuho Bank (Tokyo) deployed Teradata's (Miamisburg, Ohio) Customer Management application as well as a multiple-terabyte Teradata Warehouse and database software. Mizuho is using the solution for event-based marketing (EBM) across multiple channels. Teradata EBM tools consist of software-based rules that detect, analyze and interpret customer interactions, enabling companies to provide timely and personalized attention to customers who may be in decision mode with regard to a product or service, the vendor says. Mizuho Bank's commercial marketing activities include customer loans, personal credit cards, loyalty programs and channel marketing-based services.