Ohio Savings Taps Outsourcer

Ohio Savings Bank has made Online Resources its single-source provider of Internet banking and bill payment services. Online Resources, a McLean, Va.-based outsourcer of e-financial services, is making its Quotien e-banking platform available to Ohio Savings' 600,000 customers.

"We were veterans in operating with separate Internet banking and bill payment vendors, but we wanted an integrated offering," said Jo Ann Boylan, senior vice president at $10 billion Ohio Savings. "We knew Online had the right experience in the conversion market to migrate our existing 35,000 online bankers to their single source platform."

Cleveland-based Ohio Savings will use the full suite of Online Resources' banking and bill payment services, except for customer service, which will be handled out of the bank's call center. "We were particularly impressed with the way Online Resources has integrated its exceptional customer relationship management (CRM) and bill payment capabilities into our call center," according to Art Neuman, Jr., senior vice president of retail operations at Ohio Savings.

In the last year, Online Resources has performed several successful Internet banking conversions from other platforms. Each was seamless from the user's perspective, including transfer of bill payment merchant lists and scheduled future transactions. The company anticipates other conversion opportunities as financial institutions look for a more integrated approach to deliver banking, bill payment and presentment, and other e-financial services through the Internet channel.