ABN AMRO Hikes Efficiency Via Captiva

Looking to make mortgage processing quicker and more efficient, ABN AMRO has found a solution in InputAccel, a document capture system from Captiva Software.

Since last July, ABN AMRO has been using InputAccel to capture and process the 75,000 mortgage files that it receives in North America each month-a total of over 600,000 pages a day.

Using InputAccel, the bank scans mortgage documents as they are received, reducing the need for files and paperwork. It then converts the incoming data into image files and other formats that are usable by its back-end system.

Since installing InputAccel, ABN AMRO has been able to capture 32,000 more pages per day than it did before, and is saving $490,000 a year in outsourcing costs.

"From our perspective, no other solution matched InputAccel for its document capture ability, speed and versatility," according to William Brinkman, assistant vice president at ABN AMRO Services Company. "InputAccel has empowered us to capture significantly more mortgage file documents."

Captiva specializes in transforming the paperwork and faxes that are the backbone of many companies, especially financial services companies, into manageable electronic formats that can be more easily and accurately processed, stored, transferred between employees and offices, and interpreted.

ABN AMRO has tapped into this capability, and Captiva's software will ultimately help it to run its mortgage business with more efficiency. "They've been able to considerably increase their mortgage document capture capacity and meet their growing functionality needs," said Blaine Owens, vice president of worldwide sales at San Diego-based Captiva.

InputAccel effectively handles unusual and unexpected mortgage documents, without a hiccup.

"Whereas previously we had to stop scanning when we encountered unusual mortgage applications known as capture exceptions, with InputAccel, these exceptions are no longer a bottleneck in our process pipeline," said Brinkman.

"We have also eliminated the need to outsource certain elements of our mortgage application process, which has created a considerable cost savings," he added.