Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


03:11 PM
Connect Directly

Citizens Bank Rolls Out GoldTracks Records Management System

Financial Systems & Equipment's solution tracks loans throughout their life cycle for increased time and budget efficiencies.

Citizens Bank ($284 million in total assets) has deployed Lenexa, Kan.-based Financial Systems & Equipment's (FS&E) GoldTracks records management system. Initially, the Fort Scott, Kan.-based bank will use the document tracking and imaging solution to automate and centralize its loan operations.

Citizens Bank will use GoldTracks' custom-designed workflow functions to track loans throughout their life cycle, including during the prefunding approval process and before loans are posted to the bank's core system. The solution will allow bank staff to scan documents at each branch, providing immediate access to those documents for all authorized personnel throughout the bank. Citizens also plans to roll out the solution's workflow capabilities to other departments, ultimately providing a single repository for all of the bank's imaged documents.

Before installing the software, Citizens Bank used couriers to transport loan documents among branches. "We at Citizens Bank believe GoldTracks will help us meet three of our very important goals, which are: our commitment to becoming green, our commitment to improved customer service and our constant push for greater efficiency," said Paul Newman, the bank's VP, in a release. "In addition, the cost savings in courier costs will ... lead to an impressive return on our investment."

Register for Bank Systems & Technology Newsletters
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.