Mphasis Workers Arrested for Pilfering Money from Citibank Customers in India

The Indian outsourcing industry was forced to deal with a significant dent to its credibility recently when it was revealed that a trio of workers at Mphasis' call center in Pune were arrested for allegedly stealing Citibank customers' PIN numbers and using the information to pilfer an estimated $350,000 from those U.S. customers.

According to news reports, a total of nine arrests were made last month; three of the accused were employees at Mphasis, one of India's largest outsourcing firms. The arrests were made after a handful of Citibank customers noticed money missing from their accounts and complained to the financial-services company. Mphasis issued a statement saying it regretted the incident, but assured customers that its security system is adequate and that it was "quite pleased the detection systems worked."