Our favorite banking technology-related blog posts from around the Web (January 17-23, 2010):Easy Does It
Red Gillen writes on the Celent Banking Blog that ease of use is the key issue when it comes to the viability of mobile payments. "The first and perhaps most meaningful illustration of this point has been the phenomenon of text-based payments for the earthquake relief efforts in Haiti," he writes. ---
Independent Community Bankers of America (ICBA) president Camden R. Fine expresses his frustration regarding his group's inability to speak out on behalf of its constituents without facing accusations of being divisive. "In a game as old as Washington, the big banks and their hired guns stack the deck, then turn around and accuse us of playing unfairly," Fine laments. ---
A coffee shop's downed Internet connect (and subsequent inability to accept prepaid cards or electronically process credit card transactions) recently gave Javelin's James Van Dyke a brief glimpse into a horrifying world without payment cards. "If we eliminated prepaid and credit cards, everything would change for merchants and retail customers. I've all but eliminated checks from my daily existence, but until I heard the now-unfamiliar sound of change jingling in my pocket I hadn't realized how infrequently I use cash," he writes. ---
Pointing to Forrester's recently released 2010 Customer Experience Index rankings, Bruce Temkin reports that, while banks remain in the middle of the pack compared to other industries, they have dropped off significantly since 2008 when it comes to customer experience ratings.