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BS&T's Elite 8 2013: Where Are They Now?

Bank Systems & Technology's 2013 Elite 8 honorees are seeking ways to expand mobile capabilities, modernize infrastructure, and develop data-focused cultures.
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Chandra Dhandapani: expanded digital focus
Chandra Dhandapani was awarded the BS&T Elite 8 honor in 2013 for her leadership of the technology team at Capital One's financial services division, one of the bank's four divisions. In the year since winning the Elite 8 award, senior vice president Dhandapani's role has expanded. Not only does she provide technology leadership and capabilities for the division, but now her responsibilities also include digital transformation for the entire division. "This goes beyond the technology role and focuses on ways to implement our digital agenda across the division," she explains.

In July, Dhandapani's division created The Garage, an innovation center in Plano, Texas, where the auto finance and home lending businesses come together. "We've brought together cross-functional, co-located teams from the software engineering side, but also product managers and designers," she says. "It's been amazing to see the acceleration and pace of change, going from ideas to software. We're really becoming more agile in the way we work across the division."

A year ago Dhandapani explained that throughout 2014 her department would continue to focus on infrastructure simplification and platform consolidation. "Today, we're going through our last milestone in terms of getting to our target infrastructure in our core platform for our home loans business, completing the consolidation of many different systems," she says. "In the course of the year, building on the strength of our core platforms, we have started shifting our focus to strengthening our middleware capabilities and focusing on customer-facing online and mobile capabilities."


Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio

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