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Management Strategies

12:46 PM
Paul McDougall, InformationWeek
Paul McDougall, InformationWeek
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ING has hired a group of outsourcers in deals worth about $1 billion.

Banking and insurance conglomerate ING Group (Amsterdam) has handed over a number of computer maintenance and support operations to a team of outsourcers under five-year deals worth a total of about $1.02 billion. ING's approach to split the work among a number of outsourcers is similar to that of its Dutch financial services peer ABN Amro (Amsterdam) and is one that more outsourcing customers are embracing.

Under the agreements disclosed in early July, Accenture (Chicago), Atos Origin (Paris), Getronics (Amsterdam) and KPN (The Hague, the Netherlands) will oversee a number of technology functions for ING, including installation, maintenance and support of desktops, laptops, printers and telephones. ING says it expects about 490 of its full-time employees in the Netherlands to be transferred to the outsourcers.

ING's U.S. arm already has outsourced the bulk of its technology operations to IBM under a seven-year deal signed in 2003. ING's latest outsourcing push is part of an efficiency drive launched by the company last year. It's hoping to cut annual operating costs by $584 million, including $292 million in yearly IT and operations spending reductions. The outsourcing contracts remain subject to approval by several labor groups, in accordance with Dutch and European Union laws.

Last year, ABN Amro outsourced IT operations to a team of vendors, including Accenture and Indian service providers TCS (Kerala, India), Infosys (Bangalore) and Patni Computer Systems (Mumbai). Expressing a growing sentiment among technology chiefs, ABN Amro CIO Lars Gustavsson said at the time, "There is no single vendor who can satisfy our requirements. ... One size doesn't fit all."

Gustavsson is not alone in those thoughts. Seventy-three percent of outsourcing buyers surveyed last year by Deloitte reported using multiple vendors to fulfill their IT services needs. * --Paul McDougall, InformationWeek

Courtesy of InformationWeek, a CMP Media property.

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