The Final Chapter for Bank Systems & Technology
1/26/2015After more than 50 years of reporting on the bank technology industry, Bank Systems & Technology will fold into InformationWeek. It’s been a great ride.
Profile of Kathy Burger
Editorial Director Member Since: 7/1/2014Author
Blog Posts: 396
Posts: 568
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to directing the editorial strategy of both brands, Kathy is charged with the creation and development of new products, editorial supplements, special publications and live and online events including BS&T's Executive Summit, I&T's Executive Summit, Webcasts, live custom events and executive roundtables. Kathy is a frequent speaker/moderator at financial services industry conferences, and also has presented at a number of technology company user group and sales force events, as well as numerous Webcasts sponsored by industry leaders. She is a graduate of Carleton College.
Articles by Kathy Burger
After more than 50 years of reporting on the bank technology industry, Bank Systems & Technology will fold into InformationWeek. It’s been a great ride.
2014: The Year of the Digital Banking Tipping Point
12/30/2014Digital banking went from buzzword to standard in 2014. Bank Systems & Technology’s top 7 articles about digital illustrate the concept’s momentum.
Bank Systems & Technology’s Top 10 Articles of 2014
12/23/2014Workforce challenges, new competition, and the emerging digital banking paradigm were the big banking stories in 2014. Here’s what BS&T’s community was reading this year.
How Wells Fargo Is Improving Employees’ Experience – And Productivity
12/5/2014Sharon Murphy, who runs Team Member Infrastructure Services at Wells Fargo, is leveraging consumerization to make employees more productive.
Outsourcing Helps Peoples State Bank Execute Growth Strategy
12/3/2014Under VP/COO Leif Christianson's leadership, Peoples State Bank has outsourced its core banking systems -- and boosted revenues and growth as a result.
Great CIOs Know Innovation Is About Making Banking Better
12/2/2014Bank Systems & Technology’s 2014 Elite 8 executives are playing critical roles in helping their organizations create cultures of innovation.
State Street CIO: Banks Need Fast Learners
10/3/2014At Sibos, State Street’s EVP and CIO Chris Perretta outlined challenges facing financial institutions trying to transform into digital, data-driven enterprises.
Is There an IT Advantage?
8/29/2014Today great IT is more about agility and innovation and less about processing and maintenance. Can your organization make the switch?
Russian Hack Attack on Banks: Is This the Big One?
8/28/2014JPMorgan Chase and at least four other US banks have been hit by a series of coordinated attacks on account information. Was it inevitable?
How BNY Mellon Is Scaling Process Improvements
8/6/2014Along with streamlining operations and eliminating silos, the investment management and services firm found ways to replicate excellence across the enterprise.
The Execution Challenge
8/5/2014It's one thing for banks to encourage innovation and transformation, and it's quite another to execute successfully on these strategies.
Detours on the Road to Digital Banking
7/9/2014Digital capabilities are being embraced as the key to future growth. But skills and accountabiliy gaps impede many firms, McKinsey research reveals.
How The Cloud Can Help Banks Get Closer to Their Customers
5/19/2014Salesforce.com unveils lead and referral engine for retail banking as the first in a series of capabilities designed to help financial services companies build "one-to-one" relationships with customers.
Can Banks Boost Their Digital Savviness?
5/15/2014PwC shares five digital behaviors that are crucial in a changing landscape.
Fiserv Sees Rapid Results From Open Solutions Acquisition
4/25/2014Availability of integrated, real-time capabilities drives deals, including Washington Federal's selection of DNA account processing solution.
Grameen America Names New President/CEO
4/7/2014Former Avon Products chair/CEO will lead the U.S.-based microfinance organization.
Fighting the $3.5 Trillion Fraud Problem
3/20/2014IBM launches new software and consulting services to help organizations use big data and analytics to reduce the costs of fraud and financial crime.
The Changing Look of Banking IT Leadership
3/20/2014As the Anita Borg Institute awards Bank of America its 2014 Top Company for Women in Computing award, it's worth noting that Bank Systems & Technology's Elite 8 Awards also reflect the changing dynamics in banking IT leadership. Nominations for 2014 honorees are underway.
Embracing Digital: JPMorgan Chase Rethinks Delivery
3/3/2014A new approach to branches, a dynamic competitive environment and the implications of $2 billion in compliance-related investment were among the topics covered by CEO Jamie Dimon and his management team at the bank’s recent Investor Day.
How Collaboration Fueled Launch of BNY Mellon’s New Payments Infrastructure
2/20/2014Operational efficiency, continuous process improvement and faster time to market are anticipated benefits of what BNY Mellon Treasury Services CIO Saket Sharma calls a "payments ecosystem."
Let's Be Friends: Banking & Merchant Trade Groups Launch Cybersecurity Partnership
2/14/2014After weeks of finger-pointing regarding responsibility for responding to recent card breaches, 13 trade groups say they will cooperate on information sharing and improved card security technology.
U.S. Bank Pilots Voice Biometrics As Secure Way To Access Card Accounts
2/12/2014In an expansion of work on voice recognition that U.S. Bank and Nuance Communications started last year, the technology is being used to eliminate passwords, PINs and security questions.
Can Security Be More Than the Topic du Jour?
2/3/2014Thanks to recent high-profile card and password breaches, security is a hot topic. Will this help banks protect critical information -- or make them an even more attractive target?
Banks Beware: Companies Seek Growth Across Traditional Industry Boundaries
1/27/2014New research from Accenture identifies financial services as one of six "digitally contestable markets" ripe for disruption from competitors in other businesses.
CFPB's Cordray: Our Regulations "Are Not Anti-Free Market"
1/9/2014In an interview on The Daily Show, the Consumer Financial Protection Bureau chief discusses the agency’s mission and strategy with host Jon Stewart.
Dealing With The Inevitability Of Regulation
1/7/2014It's time for bankers to get over their aversion to regulation and figure out how to optimize the unavoidable investments in compliance.
2014: A Year of Change for Banking -- And For Bank Systems & Technology
1/2/20142014 marks BS&T's 50th anniversary, but just like the financial services technology industry we cover, we are not standing still.
How Will Banks Ride Out the Latest Mortgage Industry Cycle?
12/20/2013Amid lingering fallout from the mortgage crisis, there are signs that customers are regaining faith in lenders. But there's still a long way to go.
Fraud And Corruption Trends To Watch In 2014
12/17/2013Many of the regulatory efforts in the coming year to stem fraud and corruption will have a financial services focus, according to an EY forecast.
Corporate Mobile Banking? Not So Fast
12/16/2013Capital One research suggests security concerns are delaying many business customers' adoption of mobile for corporate banking, while there is growing interest in commercial cards and self-service capabilities.
Banks Don't Have Much Time To Embrace Digital Model
11/13/2013To compete with the new breed of financial services competitors, banks will have to adopt a digitally driven business model, specialize and simplify their operations, according the findings of new consumer research from Accenture.
What Are the Real Economics of the Cloud?
10/31/2013Considering only the unit costs associated with the cloud doesn’t provide a true picture of the economics.
JPMorgan Chase Names Former BP Exec Its New CIO
10/8/2013Dana Deasy, who oversaw a massive IT overhaul at the troubled energy company, brings crisis management experience to the bank, where he will have global responsibility for technology systems and infrastructure at the bank.
Securing Mobile Content: Addressing The DropBox Problem
10/2/2013Consumerization and BYOD policies are creating new risks as employees use insecure and unapproved consumer storage and file-sharing solutions.
Bank Systems & Technology's 2013 Elite 8 Honorees Combine Vision And Resilience
9/30/2013As the role of the CIO becomes increasingly complex, BS&T's 2013 Elite 8 executives prove that dealing with change and inspiring innovation are not mutually exclusive.
USAA's Greg Schwartz Keeps IT's Focus On The Customer Experience
9/29/2013At USAA, CIO Greg Schwartz leads an IT organization whose mission is to innovate on behalf of its active and retired military member customers.
Banking Transformation: How Do We Get There?
9/22/2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015.
Regulatory Compliance -- Pay Now Or Pay Later
9/13/2013J.P. Morgan Chase is going to spend $4 billion to address risk and compliance problems. Did it have to go this way?
Understanding The Banking System's Role In the Post-9/11 World
9/11/2013A new book outlines the role the U.S. Treasury Department has played in the war on terrorism.
BBVA Compass Names New CIO
8/29/2013Gabriel Sanchez Iniesta will replace Sergio Fidalgo, who has been promoted to a new role with parent company BBVA Group.
The Promise Of Payments
8/29/2013Technology has made banks more proficient at handling payments, but it also has enabled competitors and criminals. Can banks keep up in the emerging payments environment?
Why Contact Centers Are Key To Banks' Multi-Channel Strategies
8/22/2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience.
Jerry Silva To Lead Global Retail Banking Practice At IDC Financial Insights
8/20/2013Areas of focus for the long-time financial technology industry expert will include IT governance, customer channels and back office.
Risk Management Must Be Priority For All Banks, Not Just The Biggest
7/24/2013Despite the financial and operational challenges of regulatory compliance, investments in modern risk management capabilities must be viewed as an opportunity — not a burden — for all banks, regardless of size.
Former JPMC CIO Named First Data President
7/10/2013Guy Chiarello joins fellow JPMorgan Chase alum Frank Bisignano, who was named First Data's CEO in April.
Mobile Payments In Space? Get It Right On Earth, First
6/28/2013PayPal wants to support space tourists' mobile transactions, but speakers at the recent Mobile Commerce World suggested that businesses have much to learn about building a great mobile commerce experience.
Impact of Chiarello's Departure on JPMorgan Chase's IT Strategy Unclear
5/30/2013Mike Ashworth, head of global technology infrastructure, named interim CIO.
Banks Grapple With The Challenge Of IT Resource Management
5/29/2013The ability to economically manage IT resources and also secure the best of those resources -- whether employees or software or business partners -- is an increasingly critical capability of bank CIOs and line-of-business executives.
First Data Names JPMorgan Co-COO As Its New CEO
4/29/2013Frank Bisignano, who also led JPMorgan's mortgage banking business in the wake of the mortgage crisis, will lead payments management company First Data at a time of great change in the payments industry.
The Bitcoin Bubble Explained, Colbert-Style (Video)
4/21/2013The comedian analyzes the volatile online currency.
Requiem For The Bank Branch?
4/16/2013Banks are reconsidering the role of branches, as big data insights continue to reshape bankers' understanding of their customers and the best way to serve and engage them.
Science Versus Art in Risk Management: Lessons from Merrill Lynch
4/4/2013Merrill Lynch’s former head of market risk oversight sounds off on what he sees as the failures of current risk management practices. Is he right?
Pride And Prejudice And Core Systems
3/28/2013The course to a successful core systems modernization effort does not always run smooth. But this may have more to do with culture and communications than with technology.
Top Quotes from SWIFT Operations Forum Americas 2013
3/8/2013Seven insights about regulatory compliance from the recent SWIFT Operations Forum Americas.
As Mobile Reshapes Payments Business, Fiserv Combines P2P Payments & Mobile Banking Offerings
3/7/2013Fiserv's integration of Popmoney and Mobiliti is intended to enhance the functionality of mobile banking while expanding reach of Popmoney payments network.
7 Big Data Players To Watch
3/4/2013New York City, IBM, State Street and four other organizations are developing innovative ways to leverage the ever-increasing volumes of data they're amassing.
Big Data At J.P. Morgan: Delivering The Firm
2/28/2013J.P. Morgan's Vipul Shah spoke with BS&T editorial director Katherine Burger about big data applications in the treasury services business and steps the bank is taking to deliver those services.
The Morality of Big Data
2/27/2013The writings of Alan F. Westin, a legal scholar and expert on privacy who died recently, raise important questions for banks and other businesses seeking to capitalize on big data.
Oracle Launches New Compliance and Risk Management Solutions
2/22/2013New Oracle Financial Services Foreign Account Tax Compliance Act Management targets pending FATCA requirements; expanded Oracle Financial Services Enterprise Risk Management suite addresses challenges around stress testing and model risk management.
What's Next For Mobile Banking?
2/7/2013Mobile isn't just a delivery channel anymore, and banks must determine how to best position themselves to leverage the benefits of this channel.
U.S. Bank Names New Head of Commercial Banking
2/5/2013Elliott Jaffee will focus on growth in the $10 million to $500 million-client segment.
Bank Tech Vendor Shakeup Continues: FIS to Acquire mFoundry
1/31/2013Bank tech giant previously held 22% interest in mobile solutions vendor; sees deal as opportunity to leverage technology assets across broader client base.
Webster Bank Names New CIO
1/18/2013Colin Eccles, former CIO at Umpqua, will focus on development of e-banking solutions at Connecticut-based Webster Bank.
NCR/uGenius Technology Deal Targets Growth of Video ATM Technology
1/3/2013Integration of uGenius' technology intended to accelerate financial services adoption of APTRA Interactive Teller; advances NCR's evolution into a software-driven business.
Bank Systems & Technology’s Top 10 Stories of 2012
12/19/20122012 was an eventful year in banking technology, with the rise of mobile, increased regulatory pressure and multi-channel integration among the hot topics. Here are Bank Systems & Technology's most popular stories of the year.
Where is the ROI on Customer Experience in the Banking Industry?
12/14/2012Nontraditional digital competitors raise the bar for banks when it comes to creating a great customer experience.
Good News -- And Room for Improvement -- About Banks' Customer Experience Efforts
12/10/2012Accenture's 2012 Global Consumer Survey finds that consumers give relatively high ratings to their banks' efforts to provide tailored experiences.
Core System Modernization Makes Customer Centricity Possible
12/5/2012Core bank systems have to do more than just run the business. They're now the foundation of transformation and competitiveness.
Ready for Real Time: BBVA Compass Up & Running on New Core System
11/29/2012Accenture's Alnova new core banking infrastructure is now running BBVA Compass' checking and savings deposit platform across the bank’s 716 branches
Bank of England Breaks Tradition in Naming New Governor
11/26/2012Bank of England breaks tradition in naming Mark Carney, governor of Bank of Canada, to succeed Sir Mervyn King as governor in July 2013.
PNC Names New Head of Operations and Technology
11/7/2012PNC names new head of operations and technology; seasoned financial services IT executive Steven Van Wyk leaves ING to replace Vice Chairman Thomas Whitford, who is retiring.
Cloud Growth: Strategy, Not Cost-Cutting
10/30/2012Adoption of cloud and as-a-service computing models is accelerating in banking. While costs-savings may be the primary driver, increasingly the cloud is seen as a means of innovation and competitive advantage.
Sheila Bair's 4 Types of Dysfunctional Regulators
10/26/2012Sheila Bair, former FDIC chair and current industry critic, thinks that regulators are partly to blame not only for the financial crisis and the banking industry's continuing lousy reputation, but she also has plenty of criticism for bankers and politicians.
J.P. Morgan Treasury Services Draws on Consumerization Trend in Relaunch of ACCESS Portal
10/22/2012J.P. Morgan Treasury Services draws on consumerization trend in relaunch of ACCESS portal; new platform for corporate clients was developed using collaborative agile methodologies.
Seen & Heard at BS&T’s 2012 Executive Summit
10/19/2012Hot topics at Bank Systems & Technology’s recent Executive Summit in Phoenix included how to overcome barriers to customer engagement, moving from big data to the concept of “intelligent data,” identifying the next generation of online banking and how to dominate in a “post-channel” world. Along with the discussion was high-level networking and BS&T’s annual Elite 8 Awards Ceremony. Participants in this year’s event included CIOs and other senior execut
What's Behind Pandit's Resignation from Citigroup?
10/16/2012Conflicts with Citigroup's board may have spurred the unexpected resignations of CEO Vikram Pandit and president/COO John P. Havens; Michael Corbat promoted from Citigroup's CEO of EMEA to CEO and director of Board.
Going to Extremes: Customers Run the Gamut in Their Loyalty to Banks
10/12/2012Banks ranked in Temkin Group's Net Promoter Score Benchmark Study fall at both ends of the spectrum -- high and low -- in terms of consumers' likelihood to recommend a company.
How Can Banks Capitalize on Data, Channels and Customer-Centricity?
9/28/2012Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-committed.
ELITE 8 2012: Michael Redeker Implements a New Core System with a 'Big Bang'
9/25/2012ATB Financial CIO Michael Redeker led a high-stakes core system replacement initiative that already is paying off, helping the Canadian bank achieve its goals of putting people first and making dreams come true.
ELITE 8 2012: Bringing Innovation To Transformational Bank IT Projects
9/24/2012Bank Systems & Technology's 2012 Elite 8 highlights some of the most innovative and effective technology executives in banking who aren't afraid to transform their customers' experiences through innovative, new approaches to business while also juggling increasing regulatory pressures.
Adding Salt to Wounds: Consumers Shun Banks for Alternatives
9/14/2012FDIC data shows that the number of households managing their finances without a bank is growing. It sounds like bad news for banks – but maybe it’s actually an opportunity.
Remembering When People Didn't Hate Banks
9/10/2012The financial services industry's response to the terrorist attacks that tried to destroy it inspired and healed the public. Much has changed in 11 years.
Banks Must Deal With Concerns From Customers and Employees Regarding Mobile Security
9/5/2012Customers and employees demand convenience, speed and simplicity in all kinds of transactions and interactions but are outraged when their information is breached. It's harder than ever for financial institutions to move forward with new mobile tools without serious security considerations.
Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive Summit
9/3/2012Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery.
Bank M&As Pick Up Steam: Hudson City to Merge with M&T Bank
8/27/2012Hudson City to merge with M&T Bank; $3.7 billion deal creates combined network of 870 branches stretching from Connecticut to Virginia.
Is The Wild World of Mobile Payments About To Be Tamed?
8/17/2012The mobile payments arena currently is a bit of a free-for-all, with lots of announcements of new schemes and partnerships (not all of which include banks). Will the regulators ruin the fun?
Mobile Payments: Can Banks Seize the Moment to Transform Consumer Finance?
7/30/2012The growth of mobile banking has created a competitive landscape in payments and has caught the attention of government regulatory agencies. In the continuing payments evolution, can banks take advantage of the opportunities ahead?
Sandy Weill’s "Conversion" -- Why the Shock?
7/26/2012Sandy Weill changed his mind about the structure of big banks. Why is everyone so surprised?
Branches: Can't Live With Them or Without Them
7/13/2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric?
Kicking the Bank Fee Habit
6/19/2012The future of banking will be based on profitable customer relationships, not transaction-based fees. But can banks really adopt a new -- and healthier -- business model?
Power to the People: How Multichannel Banking Became Less About Channels and More About Customer Preferences
6/6/2012Just as there no longer is a specific night or network for 'must see TV,' banks can't predetermine or force a favored delivery channel on customers.
SWIFT CEO Announces Resignation
5/21/2012SWIFT CEO Lazaro Campos announces resignation; Gottfried Leibbrandt nominated by Board as his successor.
Financial Services Is Prominent in Dell's New NYC Solutions Center
5/11/2012Financial services is prominent in Dell's new NYC Solutions Center; collaborative testing environment focuses on end-user computing, cloud and data/analytics solutions.
BNY Mellon Names New CIO
4/27/2012BNY Mellon names Suresh Kumar CIO, to replace retiring John Fiore.
U.S. Bank Picks Viewpointe's Hosted Solution OnPointe for Content Management
4/26/2012U.S. Bank picks Viewpointe's hosted solution OnPointe for content management; Launches email governance and information management into the cloud.
Consumerization in Banking Is Driving More Profitable Relationships
4/23/2012Consumerization is changing how both customers and employees interact with their banks through BYOD, social media, and more-customized and targeted approaches to product development.
The Future of Corporate Banking: Intelligent Transactions to Improve the Customer Experience
4/18/2012The next big thing in the treasury services/corporate banking space will be bringing intelligence into high-value transactions, according to participants at the recent SWIFT Operations Forum.
Tablets Hold Game-Changing Implications for Banks
3/22/2012The tablet race can't be just about bragging rights. Tablet solutions must be developed with strict regard to customer needs and habits, or the opportunity will be lost.
SunTrust Names New CIO
3/12/2012SunTrust names Anil Cheriyan, former IBM executive, CIO to succeed Tim Sullivan, who is retiring.
Former CFPB Official to Lead BITS Fraud Reduction Program
2/29/2012Former CFPB official Diane Ness to lead BITS fraud reduction program.
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
Tweet This