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 Olivia LaBarre

Profile of Olivia LaBarre

Blog Posts: 157
Articles by Olivia LaBarre

Banks May Not Be Able to Resist 'Bring Your Own Device'

User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives are forcing banks to embrace BYOD.

USAA Tops Mobile Banking App UX Study

The 2012 ath Mobile Banking Study reveals that mobile apps from USAA, Huntington Bank and BB&T rank the highest in terms of customer experience.

BofA Talks Mobile Strategy

A mobile executive at Bank of America says the bank will roll out more features for its mobile apps during the coming year.

How to Create a Superior Tablet Banking App

As banks race to roll out mobile apps for iPads, Kindle Fires and other increasingly popular tablet devices, they need to do more than just port over their existing smartphone apps. Industry leaders reveal what goes into creating an engaging and rich tablet-specific experience.

Mobile Remote Deposit Capture: Putting a Price on Convenience

Until mobile RDC becomes more ubiquitous, banks that have rolled out a full-fledged offering hold a competitive advantage. Meanwhile, banks searching for ways to monetize the mobile channel should look closely at the revenue potential of mobile remote deposit capture services -- while they still can.

Rethinking the Biggest Threat to Banks

A panelist at the BAI Payments Connect conference says the most disruptive and threatening force to banks is not PayPal or third-party technology vendors, but a retailer.

Social Payments Could Become Bank-Centric

A session at BAI Payments Connect 2012 explores the role banks can play in in social payments, a new area of payments that so far has not been particularly bank-centric.

Citi Releases Kindle Fire App

The Citibank (Kindle Fire Edition) app is designed specifically for the tablet's size, operating system and resolution.

Report Points to Security Holes in Customer-Facing Bank Apps

The CRASH Report, a study of the structural quality of applications, reveals that banks have some work to do when it comes to making their customer-facing applications structurally sound and secure -- especially as they innovate in the mobile channel.

Keeping Up With Mobile Innovation

Deloitte's recent Technology Trends report suggests that in order to succeed in the growing mobile arena, bank CIOs must take a design-led, problem-solving approach with a focus on user experience and strengthening customer relationships.

Sybase 365 Upgrades Mobile Commerce Platform

The new version of the mobile commerce platform includes mobile money features for reaching the underbanked in addition to its mobile payments and mobile banking offerings.

A New Customer Experience Leader: Q&A With USAA's Jeff Easley

At a time when banks often are public enemy No. 1, how did USAA Federal Savings Bank manage to top Forrester Research's 2012 Customer Experience Index? Simply by putting the customer first, says Jeff Easley, USAA executive director of deposits product management.

3 Steps to Building a World-Class Bank

With global markets growing increasingly important to banks bottom lines, optimizing world-wide operations has become a business imperative. Here are three tips to help banks achieve world-class distinction

Intuit Releases iPad Banking App

Financial institutions can now offer the Intuit Tablet Banking for the iPad app to customers under their own brand names.

Actiance Launches Socialite Engage

The new platform allows financial institutions to share social media content with customers and still remain in compliance with government regulations.

Defining Big Data

What does big data actually mean, and how does it differ from data management? An industry expert breaks it down.

BBVA Migrates From Microsoft to Google Apps for Business

BBVA's massive internal migration to the cloud-based app system from Google signifies not only an operational shift, but a shift in the industry's perception of cloud computing and the value it can bring to banks.

The 'Bring Your Own Device' Dilemma

As more people rely on smartphones, bank IT departments will spend increasing resources to support employees' mobile devices of choice.

New Zions CIO Joe Reilly Walks a Tightrope

Joe Reilly, recently appointed CIO of Zions Bancorp, will look to balance the needs of the holding company as a whole with the demands of the eight individual banks it serves.

Citibank Searches for the Ultimate Customer Experience

Tracey Weber, Citibank's head of Internet and mobile banking for North America consumer banking, says the look and feel of Citi's new online banking website are just as important as its underlying functionality.

Fundtech and BankServ Complete Merger

SasS banking provider BankServ's majority shareholder, GTCR, has purchased payments software company Fundtech for $23.33 per share to create a company focused on several aspects of transaction banking.

Inside the Redesign

Citibank recently reintroduced its online banking website with a brand-new look, feel and set of functionalities. Here's a closer look at the new

Ally Bank Surveys Customer on Bank Fees

The recent survey asked customers what they consider the least acceptable bank fees, whether they know what they're currently paying in fees and what they really want out of their banks.

ABIL Could be the iPad of ATMs

The sleekly designed ABIL ATM from Madrid, Spain-based BBVA, recently on display at MoMA in New York, is beginning to change the way customers experience ATMs.

Moving Past Customer Discontent Over Debit Card Fees

Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while maintaining customer relations.

The State of EMV

Following Visa's push for the adoption of EMV in the U.S., bankers are debating whether the standard will emerge from the mix of innovations in the payment space as the next widely adopted domestic payment solution.

Experts Debate the Security of EMV

While many in the financial industry acknowledge that the EMV standard is not 100-percent secure, some say it may be the best option available for securing POS payments.

Q&A: Security Pros Identify Key Themes at the NICE Actimize Forum

Shawn Swartout, VP and security director at Spokane, Wash.-based Sterling Savings Bank and Ben Knieff, director of product marketing and enterprise fraud prevention expert at NICE Actimize say that managing customer relationships is key to a successful security strategy.

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