Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Author
Peggy Bresnick Kendler
Twitter
LinkedIn
RSS
E-Mail

Profile of Peggy Bresnick Kendler

Contributing Writer
Blog Posts: 349

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered projects. In addition, she has been a regular contributor to Bank Systems & Technology since 2003 and to Insurance & Technology since 1996.
Articles by Peggy Bresnick Kendler
posted in May 2006

Perspectives: High-Performance Contact Centers

5/25/2006
Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction.

Search Engine Optimization

5/3/2006
The online channel is an increasingly critical component in banks' efforts to build market share, improve customer retention and cross-sell. By utilizing search engine-based marketing, innovative banks can drive qualified traffic to their Web sites.
Register for Bank Systems & Technology Newsletters
Slideshows
More Slideshows
Video
All Videos
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
FULL SCHEDULE | ARCHIVED SHOWS