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Susan Foulds's expertise draws upon more than 20 years of experience in research, analysis, and senior product strategy and management roles. She specializes in digital competitive intelligence, comparative benchmark studies, and customer experience best-practices. She contributed to pioneering firms in early adoption stages of emerging technologies, including online and mobile banking, billing and money movement, and other nascent telecommunications services, such as electronic and mobile messaging and data services. As an advocate of mobile messaging and data services since 1992 and digital banking since 1999, Susan has been a speaker at numerous industry events, including BAI, NACHA, NEACH, and CTIA, and served on association committees, expert panels, and boards for NACHA's Council on Electronic Billing and Payments (CEBP) and CTIA.
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