The Evolution of VoIP
5/3/2005As Voice over Internet Protocol technology matures, banks increasingly are adopting VoIP solutions to cut costs, improve efficiency and enhance customer service.
Profile of Jim Middlemiss
Blog Posts: 48
Articles by Jim Middlemiss
As Voice over Internet Protocol technology matures, banks increasingly are adopting VoIP solutions to cut costs, improve efficiency and enhance customer service.
Is VoIP Ready for the Mass Market?
7/6/2004Bank of America to move to Voice-over-IP for over 160,000 telephones across the entire organization.
Italian Bank Adopts Linux in IT Revamp
1/14/2004Moving to open standards, BPM reengineers its branch system and integrates channels.
Fifth Third Stays Seven ’Steps’ Ahead of Fraud
12/1/2003Bank implements seven new fraud-detection systems to fight check and ID fraud.
What To Look For In Anti-Money-Laundering Vendors
10/7/2003One of the main difficulties in complying with the U.S.A. Patriot Act is sifting through the huge amount of information firms process every day.
Eagle Bank Rides Silverback for Patch Management
10/2/2003Bank deploys network monitoring software to meet federal regulations.
French Institution Builds National Data Warehouse
7/30/2003The Caisse d'Epargne Group has consolidated customer data from 26 million customers.
Japanese Bank Dials Up Packet Solution
6/27/2003In a bid to better control the traffic over its telecommunications network, the Bank of Tokyo-Mitsubishi has redesigned its system, deploying bandwidth management technology from Packeteer, a Cupertino, Calif.-based technology company.
Canada-Based Bank Inks IBM Deal
5/27/2003National Bank of Canada has turned over its brokerage IT operations to IBM under an outsourcing agreement.
Bank Applies Portfolio Techniques To IT
4/24/2003Banks looking for ways to eliminate waste in IT spending are advised to start taking a portfolio management approach.
TD Taps Fiserv Service for U.K. Subsidiary
3/26/2003TD Waterhouse has opened its United Kingdom bank with an old, reliable partner, Fiserv.
First National Reaps Automated Mail Savings
2/27/2003First National Bank & Trust installs mail automation software to cut mailing costs by four cents an item.
Imaging a Better Life At Cape Cod Savings Bank
2/10/2003Managing the paper morass across branch offices is a challenge that every bank faces. Karen Belken thinks she has found a solution.
Amicus Retreats From U.S.
1/7/2003Canadian Imperial Bank of Commerce shuts down the U.S. operations of Amicus and also scales back e-banking operations in Canada.
Deutsche Bank Inks Deal With IBM
12/10/2002Deutsche Bank has contracted with IBM to take over its computer center operations in continental Europe. The 10-year deal, worth 2.5 billion euros, should add up to annual IT savings of 100 million euros.
Citibank Joins Electronic Exchange
11/6/2002Citibank is one of the first global banks to sign on to abix, a real-time electronic exchange that enhances communications between banks and their customers.
Standard Chartered Installs Desktop Support System
10/4/2002Standard Chartered Bank installs a desktop support system to manage the 31,500 servers, desktops and laptops it has scattered around the world.
Web 'Office' Opens Door to Financing Pipeline
9/10/2002Trying to gain an edge on its larger trade-financing competitors, National City has added foreign exchange and other trade services to its online treasury platform.
Online Bank Zaps Paper Processes
8/7/2002A workflow solution helps AdvanceBank reduce paperwork by digitizing its account opening process.
Microsoft .NET Gathers Steam in Financial Services
7/8/2002Microsoft's architectural development tools, called .NET, are being adopted by a growing number of financial institutions to communicate and share data over the Internet, regardless of computing platform, device or programming language.
B.C.-based Credit Union Taps Fincentric
6/3/2002Envision Credit Union faces a Solomon-like decision soon after it was created last year by the merger of Delta Credit Union and First Heritage Savings Credit Union.
Banks Get Smart About Computer Chip Cards
4/8/2002Chip-based smart cards are beginning to make a run at magnetic stripe cards, industry observers say.
Credit Union Looks to Prosper from CRM
4/8/2002Westminster Savings Credit Union looks down under for a much needed sales-contact management solution.
CIBC Kicks Off Business Site
3/5/2002Canadian Imperial Bank of Commerce launches Canada's first business banking site that provides cash management services on a single, Internet-based platform.
Bank Of America Inks $71 Million ATM Deal
3/5/2002Bank of America signs a seven-year deal with Diebold to take over the maintenance of 10,000 machines.
Credit Union Chooses Fincentric Software
2/4/2002Kootenay Savings Credit Union licenses the i-Wealthview software system from Fincentric.
Bank of Montreal Wins Government Contract
2/1/2002Bank of Montreal wins a four-year contract to provide procurement card services to more than 100 Canadian federal government departments and agencies.
German Bank Serves Up CRM Analytics
1/3/2002DGZ-DekaBank uses CRM software to analyze and segment its online clients in real-time.
Citibank Eyes European Commercial Card Market
1/2/2002Citibank aims to capture a slice of the European travel, expense and purchasing cards market.
Bank of Montreal Aims To Score With Clients Using Data Mining Product
12/7/2001With CRM, the key to success isn't simply building a front-end application.
Immobile Communications
12/7/2001Wireless financial services is a tough sell to consumers.
RBC Pilots Online Privacy Tools Program
12/7/2001Royal Bank provides security software tools in bid to help Canadian customers better protect their privacy when surfing the Net.
EDS To Manage Canada's Savings Bond Program
10/10/2001Bank of Canada outsources business operations needed to support its Canada Savings Bonds.
Banks Jumping Aboard ECP Wagon, Proponents Say
10/10/2001ECPs and volume of items being processed grows.
Bank-Led Venture Is Ready for Debut
9/24/2001Banks worry about spiraling costs of supporting trade finance products.
BMO Employs Supply Chain Management
8/8/2001Buying supplies just got easier at Bank of Montreal, as it rolls out a new online procurement system powered and hosted by Oracle.
MasterCard Flexes New Platform Muscle
7/13/2001A new, integrated global payment processing platform being rolled out by MasterCard International will give 20,000 member banks greater flexibility when it comes to everything from settlement times to rolling out new programs.
Scotiabank Inks Outsourcing Deal With IBM
7/13/2001Concerns over the ability to attract top IT talent and keep pace with technological developments prompted Scotiabank to outsource its Canadian computer operations to IBM Canada Global Services.
CIBC Optimizes Processing With Real-Time Monitor
6/12/2001With more than 10,000 mortgage transactions a day, Canadian banking giant CIBC needed a solution to ensure that its mortgage processing system was performing at its maximum.
Oracle-built COMPAS Points to Shareholder Value for First Union
4/17/2001First Union builds integrated platform for reporting profitability by organization, product and customer.
Bank of Montreal White-Labels Its Services
4/10/2001Bank of Montreal, the first to bank roll out wireless banking services in both Canada and the United States, is offering white-label wireless services to North American financial institutions.
Bank of Montreal White-Labels Its Services
4/6/2001Bank of Montreal is offering white-label wireless services to North American financial organizations.
Call Optimization Software Helps Huntington Boost Contacts On Delinquent Loans By More Than 20%
2/20/2001An operational excellence review of Huntington Bancshares early last year confirmed what David Eyestone already knew: Its collections department could do better.
Bank of America Offering Remittance Data Via Secure Web Site
2/14/2001Fifth Third Offers L/Cs As Financing for B2B Exchanges
1/10/2001Fifth Third Bancorp is issuing L/Cs for customers of online exchanges using ec-Finance's online platform.
First Federal Installs a Thin-Client Teller System
12/1/2000The First Federal system comprises 400 terminals and a server in each of its 70 branches
U.S. Bancorp Streamlines Business Continuity Process
12/1/2000Disaster recovery planning has been made more orderly using Comdisco's Revolution software product.
Oracle-built COMPAS Points to Shareholder Value for First Union
4/6/2000First Union built an enterprise-wide cost measurement and profitability analysis system.
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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