Association Update

Over 5,000 executives are expected for the 14th Annual International Call Center Management Conference and Exposition. The conference features CRM Solutions, and the First Annual Customer Learning Conference and Demo. The four-day conference will be held in Chicago July 29-Aug. 1. Go to www.ICCM.com for more information.

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Larry Ellison, chairman and CEO of Oracle Corporation, will keynote at the Linuxworld Conference & Expo Aug. 12-15 2002 at San Francisco's Moscone Center. Other speakers at the include Scott McNealy, chairman and CEO of Sun Microsystems, Inc., Sergey Brin, co-founder and president of Google Inc., and Douglas T. Elix, senior vice president and group executive of IBM. For more information visit www.linuxworldexpo.com