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Association/Trade Show Update

The Call Centers & CRM Solutions Conference and Expo to be held in Las Vegas; NACHA pleased with results of Federal Reserve Research on Checks and Electronic Payments; National Defense Industrial Association (NDIA) and E-Gov launch show on managing homeland defense.

The 12th annual Call Center & CRM Solutions Conference & Exposition will be held February 11-13 at the Las Vegas Convention Center in Las Vegas, Nev.

The event, which will attract thousands of customer contact industry professionals and over 175 exhibiting companies, will feature a conference program divided into four specialized tracks: technology, management, e-learning and the Web-enabled contact center.

For more information, contact


The results of new research by the Federal Reserve show that electronic payments are much more important to the nation's economy than previously thought.

The Fed's study on retail payments shows that electronic payments have increased to 40% of all non-cash payments, a far higher percentage than existing industry estimates.

"Automated clearing house, credit card and debit card payments are all experiencing double-digit growth every year," said Elliott C. McEntee, president and CEO of National Automated Clearing House Association (NACHA). "We are encouraged that initiatives to reduce check use, such as e-checks and electronic bill payment, are succeeding."

For more information on NACHA, contact


The National Defense Industrial Association (NDIA) and E-Gov have launched a one-day workshop that will focus on the ramification of new homeland security measures.

The events, entitled "Homeland Defense and Crisis Management: A Workshop for Frontline Professionals," will be held at the Ronald Reagan Building and International Trade Center in Washington, D.C., on December 18. This one-day workshop will focus on the significant factors facing government officials challenged with ensuring national homeland defense. From defending our borders to preserving the integrity of our public health and welfare, workshop attendees will weigh the issues and their input will be included in a post-conference Executive Summary Report of recommendations for those who are managing these national challenges.

For more information and to register today, visit

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