Wells Fargo EVP Shares Channel Strategy
Wells Fargo has been working for years to integrate its retail delivery channels and provide a consistent experience across branches, mobile devices, online banking and ATMs. EVP Jonathan Velline shares the bank's strategy.
Why the Retail Store Bank Branch Is Making a Comeback
Banks are spending millions of dollars to renovate branches in the image of retail stores and install interactive technologies, such as touchscreens and videoconferencing, to entice and engage customers. Why now?
A Good Problem to Have
For banks, there will be growing demand for workers/professionals with expertise in areas as diverse as social media, analytics, customer service, and, yes, application development and maintenance.
U.S. Banking Industry Trends and IT Impacts
In the current business environment, banks will take steps to improve their profitability and competitive capabilities, including product enhancement and redesign, cost restructuring, relationship focus, precision pricing, select customer acquisition, and mergers and acquisitions, according to consultancy Novantas.
ATMs Resume Working in Japan
Mizuho Bank has suffered system outages since the March 11 Japan earthquake, but ATMs seem to be up and running again.