Content tagged with Channels posted in July 2014
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Survey: Mobile Customers More Likely to Recommend Their Banks
A new survey by FICO finds that mobile banking users skew heavily toward younger customers but are also more satisfied with their banks.
U.S. Bank Pilots Mobile Photo App for Card Applications
The bank is testing the service for its Minnesota Twins-branded cards.
Webster Bank Targets Dissatisfied Customers for Retention, Cross-Selling
How one institution is seeking out dissatisfied customers to serve their individual needs and improve their relationship with the bank.
Q&A: BankMobile’s Luvleen Sidhu on Connecting With Gen Y Customers
Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers.
How to Achieve Omnichannel Success
Some key considerations for banks looking to develop and execute on an omnichannel strategy.
USAA Enlists Watson to Enhance Digital Capabilities
The IBM supercomputer will help to answer questions from USAA members.
It’s Time for Mobile Banking to Grow Up: How to Decouple From Online
The initial step towards a mobile-first strategy has to be cutting the mobile channel loose from online banking.
How to Master the Branch-to-Online Platform Transformation
How data and analytics can help banks as they look to build the branch of the future.
Identity Management Will Get a Mobile Makeover by 2017
In the first of a two-part series, we explore how mobile will change user authentication and risk management in financial services.
Apple, IBM Will Woo Enterprises: Mobile Bombshell
The two former rivals join forces to sell enterprises on iOS hardware and business apps backed by IBM services. Can the duo dominate the enterprise mobile market?
Cause & Effect: If Banks Build It, Will Customers Come?
Banks that provide or build out advanced functions will encourage customers to adopt an increasing number of new tools, leading to higher profits in the long term.
5 Myths About Bank IT Security
Banks have to change the way they think about security in the face of more varied and sophisticated threats. Here's five places to start.
Redefining the US Payment System
How EMV, smartphones, and tokenization are changing the customer experience.
Setting the Stage for Growth of Holistic Payment Programs
Banks can help corporate customers create holistic e-payment programs that gain management support and buy-in from accounts payable, procurement, and finance.
How Banks Can Overcome the Challenge of Data Overload
Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service.
Detours on the Road to Digital Banking
Digital capabilities are being embraced as the key to future growth. But skills and accountabiliy gaps impede many firms, McKinsey research reveals.
Making the Case for Small-Business Mobile: Easier Than You Think
Small-business mobile users typically pay for multiple bank products -- representing a revenue stream financial institutions can't afford to lose.
5 Keys to Success for a Mobile-First Strategy
Developing a mobile-first strategy requires prioritizing several key success factors.
Why Bankers Should Think Like Technologists
Banking at its core is a business that manages and prices risk. But it's also increasingly a technology business, as new competitive and cyber security threats show.
Finger Lakes Federal Credit Union: Digital Growth Success
How one credit union boosted its digital adoption to connect with younger customers.
Survey: 82% of Banking Customers Log In to Mobile Every Week
Consumers in the Bank of America Trends in Consumer Mobility Report said their smartphone was as important to them as their car and deodorant.
PNC Releases iPhone App for Corporate Customers
The bank's PINACLE treasury services tool is now available as a mobile phone app.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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