Content tagged with Data & Analytics posted in November 2005
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Help for the Help Desk
UniPress tool enables Main Street Bank to manage requests, agent workflow and SLAs.
Dealing With Data Theft After the Fact
What if your customers' data is stolen? By proactively communicating with customers and taking quick action, banks are turning the potential disaster into an opportunity to strengthen customer relationships.
The Blended IT Team
To make the most of their technology resources, banks are searching for the ideal workforce balance between internal expertise and outsourced efficiencies.
PC Containing Consumer Credit Data Stolen
TransUnion will review its data handling processes after loss of desktop system with information on more than 3,600 consumers
A Warehouse of Opportunity
St. George Bank increases data capacity and improves events-based marketing.
Defending the New Frontier
M&T Bank ($52.9 billion in assets) takes seriously the threats posed by phishing and pharming attacks as well as spam, spyware and identity theft. Though it has been hit with two phishing attacks in the past six months, thanks to a vigilant information security defense system, no M&T customer's financial data has been compromised. Matthew Speare, M&T's chief information security officer, discusses how the Buffalo-based bank has fortified itself against Internet attacks in an interview with In
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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