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News & Commentary
Content tagged with Data & Analytics posted in September 2002
Hibernia Jazzes Up Its E-Mail Response System
News  |  9/10/2002
Although customer e-mail volume has soared, Hibernia National Bank has not only maintained its 24-hour response pledge, but is closing in on 12-hour responses.
Florida Bank Taps Intrieve
News  |  9/10/2002
First Bank of Jacksonville has contracted with Intrieve, a Cincinnati-based service provider, for core processing and item processing services.
Mechanics Bank Tunes Its Call Center
News  |  9/10/2002
Mechanics Bank has increased its call volume to between 800 and 1,000 calls daily, reduced its abandoned call rate, and lowered customer wait time to one minute or less using an agent productivity suite.
ABN AMRO Tests Web Services With Parasoft
News  |  9/6/2002
Some early adopters of Web services are finding value in a new breed of Web Services testing tools.


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