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As technology and mega mergers become more pervasive, many banks have lost their personal touch. However, Sterling National Bank, New York, is of the philosophy that technology should enhance-not replace-personal service.
When Royal Bank of Canada recently turned over the management of its 4,700 ATM fleet to NCR, both proclaimed the $192 million, seven-year deal a milestone. But more than marking a turning point, the deal culminates a trend already under way.
Citigroup, the conglomerate that includes Citibank, Salomon Smith Barney and Travelers Insurance, is looking to provide one-stop shopping for the entire range of financial services its disparate business units offer.